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We are looking for an experienced Personal Banker to join our client's team on a contract basis in Cerritos, California. In this role, you will provide exceptional customer service while assisting clients with their financial needs and transactions. This position requires strong attention to detail, adherence to banking regulations, and the ability to effectively recommend products and services that align with customer goals.
Job Responsibility:
Deliver outstanding customer service by addressing financial needs and providing tailored solutions
Perform a variety of banking transactions, including deposits, withdrawals, wire transfers, and account openings
Maintain and balance a cash drawer while ensuring all transactions are accurate and secure
Build strong relationships with customers by understanding their financial goals and recommending appropriate products and services
Resolve customer inquiries and issues promptly, ensuring satisfaction and compliance with banking policies
Monitor and manage customer accounts, including overseeing transaction accuracy and fraud prevention
Support branch visibility efforts by participating in sales and marketing activities to meet business objectives
Conduct follow-up calls to assess customer satisfaction and identify opportunities for portfolio growth
Ensure compliance with federal and state banking regulations, including anti-money laundering and customer due diligence requirements
Maintain accurate records and logs related to customer interactions and lead generation.
Requirements:
High school diploma or equivalent required
At least 1 year of experience in branch banking or a similar role
Proficiency in cash handling within high-volume environments
Strong knowledge of federal banking regulations and compliance standards
Familiarity with banking software applications and account management tools
Excellent verbal and written communication skills
Ability to work independently and collaboratively in a team setting
Highly organized with a strong ability to meet deadlines and manage multiple tasks.