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At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) Personal Banker within PNC's retail organization, you will be based in Wilmington, DE at the Delaware Avenue Branch. PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Responsibility:
Acquires and deepens the branch customer base through a variety of proactive sales and service activities
Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing
Collaborates with ecosystem partners to grow customer's share of wallet
Positions PNC solutions to drive new revenue and customer loyalty
Drives proactive sales conversations through internal and outbound interactions
Delivers a full PNC conversation with every client interaction
Creates customer loyalty and grows customer share of wallet
Performs lobby engagement activities
Educates customers on options for managing financial transactions by leveraging technology
Applies product and procedural knowledge to identify, mitigate and solve customer problems
Manages risk through adherence to all policies and procedures
Participates in branch daily operations
Requirements:
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Banking Products
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Problem Solving
Prospecting
Retail Lending
Selling
Understanding Customer Needs
3+ years experience
Associates or equivalent degree
relevant product knowledge
What we offer:
medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid