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We are seeking an experienced Personal Banker who comes directly from a banking institution and has a proven background in retail or consumer banking. This individual will support clients with day‑to‑day banking needs, offer tailored financial solutions, and deliver exceptional customer service while upholding compliance and operational standards here in San Jose.
Job Responsibility:
Serve as the primary point of contact for clients regarding personal banking needs
Open and maintain deposit accounts including checking, savings, CDs, and IRAs
Assist clients with online banking, debit card issues, account maintenance, and general inquiries
Educate customers on banking products and recommend appropriate financial solutions
Cross‑sell banking services such as credit cards, consumer loans, overdraft protection, and digital tools
Process transactions, resolve account issues, and ensure high accuracy in daily operations
Maintain compliance with bank policies, security standards, and regulatory requirements
Build long-term client relationships based on trust, professionalism, and service excellence
Requirements:
Must have prior Personal Banker experience (required)
Must come from a banking institution such as a regional bank, national bank, or credit union (required)
Strong knowledge of deposit products, consumer banking regulations, and branch operations
Excellent customer service, communication, and problem‑solving skills
Ability to work in a fast-paced retail banking environment
Comfortable with sales goals, referrals, and customer outreach
Strong attention to detail and accuracy
What we offer:
medical, vision, dental, and life and disability insurance