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We are looking for a customer-oriented Personal Banker to join our client's team on a contract basis in Cerritos, California. The Personal Banker delivers exceptional customer experience, builds relationships, and helps small business customers succeed financially. Also, the Personal Banker engages customers to probe and understand their financial needs and present products, services and mobile options that align with those needs and complies with Federal and state law policies and procedures.
Job Responsibility:
Provides excellent customer service and operational quality
Achieves high level standards with work processes and outcomes
completes servicing transactions accurately and efficiently, which may include, maintaining a cash drawer, cash handling and balancing
Monitors and checks work for precision, clarity, and completeness
produces quality results
Manages and oversees branch customer accounts, including opening, closing, and monitoring of transactions
Processes customers’ deposits, withdrawals, cash advances, stop payments, blocks, wire transfers and any other transaction needed by the customer
Develops strong knowledge of bank products and services
recommends bank services that align with customer needs and cross sells effectively
Leverages tools and resources to ensure accurate and consistent information of bank products and services and connects those to customer needs
Researches customer inquiries and ensures satisfactory resolution
Resolves technical and tactical issues related to account opening process, teller and customer service transactions
Analyzes customer information to identify opportunities for growth and expansion of services and advises Branch management
Assists management with planning and execution of visibility activities to achieve Branch business targets, including sales/marketing and advertising campaigns
Conducts followup calls for assessing customer service and for growing customer portfolio
Sets up and attends customer appointments relating to assistance with new and existing accounts
Maintains records/ log for various follow up calls/ lead generation etc. as applicable
Supports Bank compliance efforts by completing compliance and other technical training workshops as assigned
Ensures compliance with all Bank policies and procedures, as well as applicable state and federal banking regulations including but not limited to: BSA and OFAC requirements, Regulation E, Regulation GG, and ACH Rules
Reviews reports to detect Suspicious Activity and files required reports to the BSA Officer or designee as found
Adheres to Bank policies and procedures and complies with all United States Federal and State Regulations including the Bank Secrecy Act, AntiMoney Laundering Act, Elder Abuse Law, PATRIOT Act, and OFAC laws and their implementing regulations
Complies with Wage and Hour regulations, including but not limited to taking meal and rest periods timely, recording time accurately, and reviewing/approving timecard
Regular and punctual attendance is required
Requirements:
High School diploma or equivalent
Minimum 1 year of Branch Banking Experience and/or Training
Equivalent combination of education and experience
Experience working in a highvolume cash handling environment, sales, marketing or business development or equivalent combination of education and experience
Knowledge of Federal Banking regulations pertaining to customer accounts
Experience with FIS core banking applications or other banking software
Excellent verbal and written communication skills
Must have excellent customer service skills and be able to work well independently and in teams
Must be well organized and selfdriven to meet deadlines
Nice to have:
Prior experience in cash handling or customer-facing positions is advantageous
Ability to adhere to banking regulations
Strong skills in time management, communication, and problem-solving
Proficiency in basic math and familiarity with standard computer software
Detail-oriented mindset with a focus on accuracy and accountability
Sales aptitude to effectively recommend banking products and services
What we offer:
medical, vision, dental, and life and disability insurance