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This role supports a regional financial institution (Credit Union or regional Bank) with a strong focus on community engagement and personalized client services. This role also collaborates closely with branch and back-office teams to ensure smooth operations and a consistent client experience.
Job Responsibility:
Perform daily branch functions including teller transactions, wire processing, cash handling, debit card support, and other routine account‑servicing activities
Meet with clients in person and by phone to understand their banking needs, explain available products, and support onboarding and setup of new services
Maintain, service, and open consumer and business accounts while ensuring compliance with all regulatory standards such as BSA, KYC, and internal operational policies
Handle client inquiries by researching issues, resolving discrepancies, managing escalations, and assisting through various communication channels, including shared email inboxes and digital service tools
Requirements:
BS degree in business or a related field, or equivalent relevant experience
At least seven years of relevant experience in banking operations