Personal Banker

• Acquires and deepens the branch customer base through a variety of proactive sales and service activities
• Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing
• Collaborates with ecosystem partners to grow customer's share of wallet
• Positions PNC solutions to drive new revenue and customer loyalty
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty
• Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions
• Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits
• Demonstrates a heightened scrutiny to identify and avoid loss
• Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales
• Banking Products
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs
• Typically requires an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties
• Typically requires 3+ years experience
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
• No Degree
• No Required Certification(s)
• Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations
• Bilingual in Spanish preferred

Bilingual in Spanish

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level
• and years of service