Personal Banker, HSBC

HSBC

Location:
United Arab Emirates, Jebel Ali

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Personal Banker role at HSBC International Wealth and Premier Banking (IWPB) helping customers take care of their day-to-day finances and manage, protect and grow their wealth. The role involves working with colleagues to define, manage and achieve divisional business targets.

Job Responsibility:

Support the Premier, Advance and PB Department and assist the Relationship Managers to provide customers a complete and wholesome experience of HSBC
Meet and Greet customers and assist them with their queries and requests for statements, letters etc
Monitor waiting time for customers in the Queue and remain alert to the surroundings
Ensure that customers are served promptly, professionally and fairly as per Group Standards
Ensure that superior customer service is provided at the counter as well as through telephone
Customer privacy and confidentiality of customer information to be maintained at all times
Accept ownership of a task/complaint and see it through for a satisfactory solution
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets

Requirements:

Graduation degree is REQUIRED – to secure a UAE Visa and Work Permit
Proven ability in customer service and building customer relationships
Ability to identify customer needs and influence customers to take appropriate action to meet their needs
An understanding of HSBC's Credit Policy and Lending Guidelines
A broad knowledge of financial planning and defining customer needs
An understanding of the needs of the mass affluent customer segment in general
A full understanding of referral processes
An understanding of the Premier, Advance and Personal Banking Propositions
Excellent customer service skills
Strong verbal and written communication skills
Customer driven with a strong focus on quality of service
Proven ability in making lending decisions in accordance with bank policy and guidelines
A clear understanding of how value is created within the Premium segment, both for customers and the bank

What we offer:

Opportunities, support and rewards
Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
October 15, 2025

Expiration:
October 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Personal Banker

HSBC

Location:United Arab Emirates, Jebel Ali

Category:Banking

Contract Type:Not provided