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Personal Banker

PNC Financial Services

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Location:
United States , Troy

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Category:
Banking

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Contract Type:
Employment contract

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Salary:

44720.00 - 57500.00 USD / Year
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Job Description:

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Personal Banker within PNC's retail branch organization, you will be based in Troy, Ohio at the Troy Branch. PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Responsibility:

  • Acquires and deepens the branch customer base through a variety of proactive sales and service activities
  • Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing
  • Collaborates with ecosystem partners to grow customer's share of wallet
  • Positions PNC solutions to drive new revenue and customer loyalty
  • Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty
  • Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions
  • Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships
  • Creates customer loyalty and grows customer share of wallet through a differentiated customer experience
  • Performs lobby engagement activities to connect with customers and position PNC products to meet their needs
  • Educates customers on options for managing financial transactions by leveraging technology, tools and resources
  • Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty
  • Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits
  • Demonstrates a heightened scrutiny to identify and avoid loss
  • Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner

Requirements:

  • Accountability
  • Banking
  • Client Loyalty
  • Customer Experience (CX)
  • Customer Service
  • Identifying Opportunities
  • Leveraging Technology
  • Proactive Sales
  • Banking Products
  • Digital Awareness
  • Effective Communications
  • Managing Multiple Priorities
  • Matrix Management
  • Problem Solving
  • Prospecting
  • Retail Lending
  • Selling
  • Understanding Customer Needs
  • Typically requires an Associate's or equivalent degree as well as related experience or product knowledge to accomplish primary duties
  • Typically requires 3+ years experience
What we offer:
  • Medical/prescription drug coverage (with a Health Savings Account feature)
  • Dental and vision options
  • Employee and spouse/child life insurance
  • Short and long-term disability protection
  • 401(k) with PNC match, pension and stock purchase plans
  • Dependent care reimbursement account
  • Back-up child/elder care
  • Adoption, surrogacy, and doula reimbursement
  • Educational assistance, including select programs fully paid
  • A robust wellness program with financial incentives
  • Maternity and/or parental leave
  • Up to 11 paid holidays each year
  • 9 occasional absence days each year, unless otherwise required by law
  • Between 15 to 25 vacation days each year, depending on career level and years of service

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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