Personal Banker

• Collaboration across multiple digital channels to personalise each interaction with a customer
• Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support
• Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently
• Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time
• Support teams within the business operations function as needed, including risk management, compliance and collections
• Comply with all regulatory requirements and internal policies related to customer care
• To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels

• Resolve customer queries and issues efficiently while delivering a personalised experience across multiple communication channels
• Provide exceptional customer service by handling inquiries, resolving issues, and supporting client requests accurately and on time
• Collaborate with internal teams (sales, operations, risk, compliance) to meet customer needs and ensure smooth transaction execution
• Ensure compliance with regulatory requirements, internal policies, and risk management standards in all customer interactions
• Minimum qualification required is graduate
• Strong customer service and communication skills with the ability to handle sensitive or complex information
• Knowledge of banking operations, compliance, and risk management processes
• International contact centre and voice experience preferred

International contact centre and voice experience preferred

• Wellness rooms
• gyms
• mental health support
• modern workspaces
• collaborative areas
• state-of-the-art meeting rooms
• on-site cafeterias
• fitness centers
• tech-equipped workstations