Permits Coordinator

• Serve as the primary point of contact for customers, addressing inquiries and providing exceptional service
• Coordinate permitting processes, ensuring timely submission and compliance with regulations
• Maintain accurate and organized records related to permits and customer interactions
• Perform detailed data entry tasks, ensuring all information is entered correctly and efficiently
• Generate and review detailed reports to support department operations
• Utilize Excel to track and analyze data related to permits and customer service
• Assist with filing and organization of documentation to support team productivity
• Collaborate with team members to resolve customer issues and streamline workflows
• Participate in call center operations, handling customer calls professionally and efficiently

• Proven experience in customer service, preferably in call center environments
• Strong skills in records maintenance and organization
• Proficiency in data entry, including alphanumeric input
• Familiarity with filing systems and document management
• Advanced knowledge of Excel for data tracking and reporting
• Ability to create and analyze detailed reports accurately
• Excellent communication skills and a customer-focused attitude

Previous experience in the energy or natural resources industry

• medical, vision, dental, and life and disability insurance
• 401(k) plan
• free online training