Permit technician

• Assist homeowners, contractors, or others applying for a permit with routine and technical information related to the issuance of building permits
• Assist the public in completing applications and other required forms
• Provide information and guidance regarding procedures for all types of building permits
• Review permit applications for provisions of all required information and/or documentation
• Distribute applications for necessary reviews
• Monitor progress of permit review
• Verify completion of all required reviews and notify applicant of approved permit
• Serve as liaison between reviewing agencies and applicant
• Perform specialized processing functions for permits
• May be assigned as special liaison with high volume customers
• Track permit through inspection process to advise customer of status, problems, and final approval
• Maintain building permit packets with detailed files of official records pertaining to the process
• Address public records requests
• Answer phones and assist customers at the counter
• Handle customer questions and issues regarding permit requirements
• Refer technical questions to appropriate staff and advise customer of action taken as necessary
• May include image documents using small and large-format scanners
• Maintain confidentiality of records
• May be assigned to other office locations based upon operational needs
• Perform other related duties as assigned by the Manager

• Graduation from high school or possession of a GED
• Three (3) years of general clerical experience
• Minimum of two (2) years in strong customer service
• Minimum of two (2) years of experience in construction, building, or permitting (preferred)
• Experience working with permitting type software (a plus)
• Ability to deal with the general public in a professional, courteous manner
• Being bi-lingual is a plus (Spanish / Creole)
• Knowledge of general construction permit processing
• Knowledge of basic land development and construction permit requirements
• Knowledge of general permit processing and procedures
• Knowledge of County offices and functions
• Knowledge of land development and construction terminology
• Able to accurately answer questions and resolve problem situations or refer to appropriate office
• Able to follow check lists and recognize different types of required exhibits and plans
• Hands-on experience with desktop computer applications
• Skilled in the use of various office equipment
• Able to work under stressful conditions
• Able to interact effectively with others
• Must be able to commute to other office locations based upon operational needs

• Being bi-lingual is a plus (Spanish / Creole)
• Experience working with permitting type software is a plus
• Minimum of two (2) years of experience in construction, building, or permitting (preferred)

A full range of employee benefits (PTO, medical, dental, vision, 401k, etc.)