Permit & communications administrator

• Prepare, print, and distribute resident letters, notices and communications packs
• Keep all permit records, correspondence, and approvals up to date (digital and hard copy)
• Ensure documentation is accurate, professional, and issued within required timeframes
• Run daily, weekly, and monthly statistics for operational works
• Maintain spreadsheets, trackers, databases and internal systems
• Ensure reporting is accurate, consistent, and easy for the team to use
• Handle phone and email enquiries regarding roadworks, closures, access and permits
• Provide clear, friendly and accurate information to residents and the public
• Work with internal teams to resolve issues and close out queries promptly
• Assist with communication planning for upcoming works, including preparing notifications
• Work closely with operational teams to align permits, schedules and resident communications
• Update trackers, schedule tasks, and monitor deadlines
• Support general admin duties including filing, scanning, minute-taking and system updates
• Contribute ideas to improve processes and support department efficiency

• Strong administrative and organisational abilities
• Excellent written and verbal communication skills
• Confident using Microsoft Office (Excel, Word, Outlook) and able to learn new systems quickly
• High attention to detail with accurate data entry skills
• Ability to manage multiple tasks and meet deadlines

Flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities