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The Permit Administrator oversees daily operations of the permit review team to ensure timely, accurate, and compliant processing of development applications. This position provides technical guidance to staff, supports consistent interpretation of city codes and policies, and ensures high standards of application quality and financial integrity. The Permit Administrator leads, trains, and develops team members through regular coaching, performance evaluations, and continuous improvement of permitting practices. The role serves as a key liaison between the city, developers, homebuilders, and internal departments by communicating requirements, coordinating expectations, and resolving complex issues. The Permit Administrator manages workload distribution, monitors service levels, and drives operational excellence by streamlining procedures and contributing to updates of standards, policies, and workflows. This position plays a critical role in delivering high-quality customer service and supporting the city's development goals.
Job Responsibility
Oversees technical accuracy, completeness, and financial integrity of permit applications
Builds team capability through training, coaching, performance evaluations, and 1:1 meetings
Collaborates with internal departments, developers, homebuilders, and stakeholders
Provides advanced technical guidance on approved plans and specifications
Assigns, prioritizes, and balances staff workloads
Identifies and implements improvements to permitting procedures
Ensures high quality customer service
Requirements
Six months/one year of advanced study or training past high school equivalency
Minimum five years of experience in a related field
Valid Driver's License
Reading: ability to read general correspondence, permit applications, inspection results, and office procedures
Math: ability to perform general math calculations
Writing: ability to write office procedures, general correspondence, memoranda, letters, and informational handouts
Managerial: supervising and monitoring performance for a regular group of employees
Budget Responsibility: supports preparation of budget documents