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The Performance Specialist for our Patient & Practice Communications team is responsible for channel marketing operations process, execution and measurement of A+ patient engagement initiatives. This role will work with partner practices and execute continuous improvement of patient communications to build strong relationships to meet quality and performance goals.
Job Responsibility:
Understand and lead execution against channel and technical requirements for direct mail, text, email, in-clinic, digital, and in-app campaigns that foster patient engagement and education in value-based contracts
Campaign performance reporting, process/SOP management and improvement.
Work with 3rd party vendors in support of execution, proofing, and User Acceptance Testing for print, production, postage, marketplace, and programming technology.
Support the implementation of new initiatives and partnerships among our business leaders and market teams.
Develop project plans, timelines, and manage multiple resources, business, and vendor resources for on-time and on-budget delivery.
Respond to marketing requests by managing needed business requirements, timeframes, and collaboration with internal and external partners to ensure a fully executed project plan progresses successfully from conception to final product.
Work collaboratively with the technical, content, and other internal business partners to meet project and business goals.
Facilitate training on outreach for provider-facing field teams, coordinate communications, and solicit input to serve our contracted providers & practices.
Proven experience working with vendors and/or print/production or communications processes
High-level of familiarity with healthcare marketing communications or healthcare/PBM operations
High-level of attention to detail in documenting job requirements, compliance, user acceptance testing, proof review and quality control best practices.
Strong verbal and written communication skills
Proven organizational skills, including time management
Project management experience
Nice to have:
Bachelor’s Degree
3-5 yrs. Direct Mail, Text Messaging, Print, Email, and Media
Project Management Certification
What we offer:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
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