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Performance Operations Specialist

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EDP

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Location:
Portugal , Lisbon

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Talent Development area within EDP GBS is looking to recruit a Performance Operations Specialist.

Job Responsibility:

  • Execute administrative and operational activities in the system related to performance processes, namely performance evaluation and talent management
  • Manage, analyse and resolve internal client requests submitted within the scope of Performance processes, ensuring compliance with the defined SLAs
  • Monitor, report and follow up on system incidents, ensuring proper routing and timely resolution
  • Analyse system compliance with defined processes, identifying gaps, risks and improvement opportunities
  • Identify, propose and implement optimisation and continuous improvement initiatives, focusing on activity automation, operational simplification and an improved client experience
  • Ensure implemented processes are clear, properly documented and that rules are understood by different users
  • Participate in projects related to performance and talent processes, ensuring follow-up across different phases and deliverables
  • Prepare, develop and present supporting materials (namely presentations and reports) within the scope of projects and initiatives related to performance processes
  • Lead and ensure follow-up rituals with internal clients and stakeholders (follow-up meetings, committees, checkpoints), ensuring alignment, effective communication and tracking of decisions
  • Act as a point of contact between internal teams, business areas and stakeholders, promoting effective collaboration

Requirements:

  • Bachelor’s degree in business & management or other relevant fields for the role
  • 2–6 years of professional experience in similar roles, preferably within HR operations, performance management or talent management processes
  • Experience supporting operational and administrative activities in HR systems related to employee development and talent initiatives
  • Skilled in managing stakeholder requests and ensuring service levels and timely issue resolution
  • Strong focus on process improvement, automation and operational simplification
  • Experience participating in cross-functional projects, supporting deliverables and stakeholder alignment
  • Ability to ensure clear documentation, effective communication and collaboration across teams
  • Strong proficiency in English (written and spoken)
What we offer:
  • Empower our employees through a positive and innovative work environment that promotes collaboration and agile decision-making
  • Respect and value each person, providing a flexible, healthy, and inclusive workplace with a range of attractive benefits
  • Provide a meaningful work experience and prepare our people for future challenges through different opportunities for development and internal mobility

Additional Information:

Job Posted:
March 01, 2026

Expiration:
March 09, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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