Performance Manager

• Analyse, manage, and report KPIs using Confirm Dashboards
• Produce insightful performance analyses and highlight improvement areas
• Compile and submit various reports, including Monthly Monitoring and Business Continuity Reports
• Implement monitoring systems for performance targets through effective process mapping
• Communicate new processes clearly and facilitate their introduction
• Maintain robust document control within the IMS
• Coordinate internal audits and ensure compliance with legal obligations
• Collaborate with the Business Manager to develop performance strategies
• Support root cause analysis and corrective action plans
• Present performance-related issues effectively to departmental staff
• Foster a collaborative team environment and positive morale
• Attend meetings and assist in managing non-compliance issues
• Consult with Senior Managers and the Client Team regarding operational procedures
• Compile and report Health and Safety statistics and exposure hours
• Carry out reasonable tasks as requested by the Business Manager

• Proven experience in performance management, KPI analysis, and reporting within a complex operational environment (preferably highways, infrastructure, or local government)
• Strong analytical skills, with the ability to interpret data, identify trends, and produce actionable insights
• Experience in coordinating and supporting internal audits, compliance, and risk management
• Proficiency in Microsoft Office (especially Excel, PowerPoint, and Visio) and business intelligence tools such as Power BI
• Demonstrable ability to implement and improve monitoring systems and processes, including process mapping and dashboard management
• Excellent written and verbal communication skills, with experience preparing and delivering presentations, reports, and training to a range of stakeholders
• Experience supporting or leading continuous improvement initiatives and root cause analysis
• Knowledge of contract compliance, health & safety data management, and business continuity reporting
• Highly organised, proactive, and able to juggle multiple priorities
• Strong relationship management skills-able to consult and collaborate effectively
• A confident leader who can engage with senior managers and clients
• Honest, trustworthy, and professional in all interactions

• Experience with Confirm Dashboards or similar systems
• Understanding of local government or PFI environments
• Full UK driving licence (travel within the local area may be required)

25 days holiday