Performance Manager

• Review the performance monitoring model for the account in relation to the running and operational of the day-to-day helpdesk/scheduling activities and interaction with the operational teams
• To monitor, action, and ensure adherence to SLA/KPIs for both planned and reactive maintenance
• Educating, training, and supporting the account teams in the performance model and ways to improve performance / communication
• Supporting the design of business processes for the scheduling of Planned and reactive tasks
• Developing and issuing performance and operational reporting
• Attending and contributing to internal and external performance meetings
• Acting as the central coordinator for business improvement with regards to schedule and KPI adherence
• To have a very good knowledge of CAFM systems / pay mech and performance reporting / management

• Technical/Engineering background
• Quality orientation
• Action orientation
• Planning and organising
• Specialist knowledge
• Resilience
• Oral communication
• Written communication
• Problem solving & analysis
• Flexibility
• Commercial Awareness
• Extensive experience with facilities management / CAFM systems, such as Concept / Planon / Maximo
• Good, rounded experience of facilities management operational activities, hard services
• Advanced to expert Microsoft Excel skills are essential
• A good comprehension of engineer scheduling is required
• A reasonable to intermediate understanding of process management is required
• A thoroughly adept communicator, with the ability to convey complex concepts in simple language
• Personable and empathetic, with the ability to engage with managers at all levels within the organisation
• Technically minded, with the ability to recognise information technology solutions to solve operational constraints
• Process oriented
• Solutions oriented

Familiarity with process improvement techniques are desirable, but not required

£5,000 car allowance