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Performance Manager

United Kingdom, Hounslow 36000.00 - 45000.00 GBP / Year · Job Posted June 02, 2026
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Job Description

The Performance Manager is responsible for overseeing the management, analysis, and reporting of Key Performance Indicators (KPIs) across the business. This role plays a critical part in driving performance improvements, ensuring compliance with contractual and regulatory requirements, and enhancing systems and processes to improve overall efficiency. The successful candidate will work closely with internal teams and stakeholders to ensure performance targets are met and continuously improved.

Job Responsibility

  • Manage, monitor, and analyse KPIs using reporting tools and dashboards
  • Produce accurate and timely performance reports (monthly, quarterly, and annual)
  • Identify trends, risks, and opportunities for improvement
  • Provide insights and recommendations to support decision-making
  • Develop and maintain systems for tracking performance targets
  • Identify inefficiencies and implement process improvements
  • Support the rollout and ongoing management of new systems and tools
  • Ensure processes are clearly documented and consistently followed
  • Maintain document control systems in line with business requirements
  • Coordinate internal audits and support external audit processes
  • Ensure compliance with legal, contractual, and operational standards
  • Monitor and manage non-compliance, including reporting and corrective actions
  • Support the development and delivery of performance improvement strategies
  • Conduct root cause analysis on performance issues
  • Implement corrective actions and monitor outcomes
  • Promote a culture of continuous improvement across teams
  • Communicate performance data clearly through reports, presentations, and meetings
  • Build effective relationships with internal teams and external stakeholders
  • Provide guidance and support to colleagues on performance-related matters
  • Monitor and report on health and safety performance data
  • Support compliance with health and safety standards and procedures
  • Attend and contribute to performance and operational meetings
  • Support wider business objectives as required
  • Carry out any additional duties appropriate to the role

Requirements

  • Proven experience in performance management, KPI analysis, and reporting
  • Strong analytical skills with the ability to interpret and present data clearly
  • Experience working with compliance, audits, or regulated environments
  • Proficient in Microsoft Office, particularly Excel and PowerPoint
  • Experience with reporting tools such as Power BI or similar
  • Ability to review, improve, and implement processes and systems
  • Excellent written and verbal communication skills
  • Experience supporting continuous improvement initiatives

Nice to have

  • Experience in infrastructure, public sector, or similar environments
  • Knowledge of performance management systems or dashboards
  • Understanding of audit frameworks and integrated management systems
  • Full UK driving licence
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