This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We’re looking for a confident and commercially focused Performance Manager to take ownership of operational and people performance across our Barnet contract. In this leadership position you will be responsible for driving standards, challenging performance, and ensuring both people and processes deliver contract expectations. You’ll play a critical role in ensuring KPIs, service level agreements and commercial targets are achieved by managing performance at every level of the operation.
Job Responsibility:
Leading performance management across the contract, ensuring KPIs and service levels are consistently met
Monitoring enforcement activity and analysing trends to drive operational improvement
Managing and improving individual and team performance
Supporting, coaching managers and implementing corrective action plans
Reviewing operational processes and restructuring or refining them to improve efficiency and cost control
Supporting disciplinary processes in line with company policy
Producing clear, data-driven reports for senior management and the client
Identifying commercial risks and implementing preventative solutions
Supporting client meetings and maintaining strong working relationships with Barnet Council and stakeholders
Assisting in identifying business improvement and development opportunities
Requirements:
Minimum two years’ management experience
Strong experience of monitoring and reporting on KPIs
Confident handling disciplinary and capability processes
Proven ability to analyse data and translate insight into action
Experience implementing operational or structural change
Experience in a client-facing environment
Good working knowledge of MS Office
Commercially aware and outcome-focused
Motivated by improvement, efficiency and measurable results
What we offer:
A high-impact leadership role with genuine influence
The opportunity to shape performance culture across the contract
Exposure to strategic decision-making
Supportive senior leadership
Competitive salary with flexible working expectations
Motivating work environment where successes are shared
Development opportunities to fulfil their potential