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Performance Manager

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Office Angels

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Location:
United Kingdom , Hounslow

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

19.75 - 23.39 GBP / Hour
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Job Description:

This role is responsible for leading the management, analysis, and reporting of Key Performance Indicators (KPIs) in line with a large, contract‑driven operational environment. The Performance Manager will streamline and formalise processes to improve workflow efficiency, ensure contractual and legal compliance, and support continuous improvement across quality, environmental, and health & safety standards. Working closely with senior managers, operational teams, and external stakeholders, the role plays a key part in ensuring performance data is accurate, meaningful, and clearly communicated.

Job Responsibility:

  • Analyse, manage, and report on KPIs using performance dashboards
  • Produce clear performance analysis, highlighting trends, risks, and improvement areas
  • Collate and submit monthly, quarterly, annual, and business continuity reports in line with contractual requirements
  • Implement and maintain monitoring systems for performance targets through process mapping
  • Develop, formalise, and communicate new or improved operational processes
  • Support the introduction, monitoring, and review of new systems and tools
  • Maintain the Integrated Management System (IMS) through robust document control
  • Coordinate and support internal and external audit programmes
  • Ensure operational compliance with legal obligations and contract requirements
  • Manage and report non‑compliance issues, including performance adjustments and financial penalties
  • Support the development and delivery of performance improvement strategies
  • Carry out root cause analysis and support corrective action plans
  • Drive continuous improvement initiatives across the business
  • Communicate performance information clearly through reports, presentations, and training sessions
  • Engage positively with teams to support understanding of performance expectations
  • Contribute to a collaborative and high‑performing working environment
  • Attend and facilitate performance and compliance meetings
  • Act as a key point of contact for internal teams and external stakeholders on performance matters
  • Support discussions relating to non‑compliance and contractual performance
  • Compile, analyse, and report health & safety statistics and exposure data
  • Carry out any additional reasonable tasks as requested to support the needs of the business

Requirements:

  • Proven experience in performance management, KPI analysis, and reporting within a complex operational environment
  • Strong analytical skills with the ability to interpret data and provide actionable insights
  • Experience supporting audits, compliance, and risk management processes
  • Strong IT skills, including Microsoft Excel, PowerPoint, and Visio
  • Experience using business intelligence tools such as Power BI
  • Ability to implement and improve monitoring systems and processes
  • Excellent written and verbal communication skills
  • Experience preparing and delivering reports, presentations, and training sessions
  • Strong organisational skills with the ability to manage multiple priorities
  • Highly organised, proactive, and detail‑focused
  • Confident working with senior stakeholders and external partners
  • Comfortable leading or facilitating meetings
  • Able to work independently and collaboratively
  • Professional, reliable, and trustworthy
  • Flexible and committed to continuous improvement and development

Nice to have:

  • Experience with performance dashboard systems
  • Exposure to public sector, infrastructure, or contract‑based environments
  • Experience managing IMS systems and first, second, and third‑party audits
  • Full UK driving licence

Additional Information:

Job Posted:
May 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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