This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Performance Manager is responsible for account Performance Management, specifically focusing on KPIs and opportunities to build team productivity. This role touches many aspects of account service delivery and client relationships, making it critical to JLL account team success. You will drive performance excellence through data-driven insights, governance leadership, and stakeholder management while ensuring compliance and fostering continuous improvement across all service delivery areas.
Job Responsibility:
Monitor service delivery against KPIs and SLAs, aggregate data, and conduct regular inspections to identify gaps and recommend corrective actions
Collect and analyze performance data, generate reports for governance meetings, and implement standardized score carding
Build custom reporting solutions and dashboards that provide real-time visibility into performance metrics
Schedule and lead operational, strategic, and executive review meetings while providing executive oversight and guidance
Communicate performance results to Account Leadership Team and ensure alignment with client objectives
Manage fee at risk/reward mechanisms, escalate issues as needed, and conduct client satisfaction surveys
Maintain documentation and records while managing regulatory compliance and HSE standards
Requirements:
Bachelor's degree or equivalent work experience
5 years of relevant work experience in performance management or related field
Excellent English written and verbal communication skills
Strong analytical skills with proven track record of identifying potential issues proactively and formulating solutions
Process management experience with demonstrated results-driven approach
Strong leadership, organizational and execution skills
Client relationship management experience with ability to credibly represent ideas to senior executive-level personnel
Nice to have:
Six Sigma Green Belt certification
Experience in commercial real estate or facilities management
Advanced data visualization and reporting tools experience
Team building experience with geographically dispersed stakeholders
Background in governance structure development and meeting facilitation