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Performance Lead of Scaled Sales & Account Management, Uber Eats Japan

Japan, Tokyo · Job Posted May 03, 2026
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Job Description

As a Performance Lead for our Digital Sales Centre (DSC) in Japan, you’ll act as the driver of regional scaled sales strategy — ensuring our restaurant account management and growth efforts are adapted to regional realities, operationally sound, and delivering impact at scale. You will spearhead the growth of a new BPO sales team aimed to grow and integrate multiple sales and sales support initiatives. This role is ideal for someone who thrives in fast-paced, matrixed environments and is passionate about translating strategy into execution. You’ll be driving measurable outcomes across BPO-led teams while shaping the future of how Uber Eats grows its merchant base in Japan.

Job Responsibility

  • Act as the driver of regional scaled sales strategy
  • Ensure restaurant account management and growth efforts are adapted to regional realities, operationally sound, and delivering impact at scale
  • Spearhead the growth of a new BPO sales team aimed to grow and integrate multiple sales and sales support initiatives
  • Day to day management of sales and account management activities of scaled sales reps
  • Own sales quota and deliver regular updates to General Manager, Head of Account Management, and Director of Acquisition
  • Prepare and present BPO performance at business reviews
  • Engage stakeholders from different teams on insights preparation and key action items sharing
  • Launch and iterate one-to-many touch channels aimed at boosting Small Business Gross Bookings and Orders for the country using CRM tools

Requirements

  • 9+ years of experience leading high-velocity sales operations, account management or BPO-led teams, ideally in a tech, platform, or marketplace business
  • Ability to turn data into actionable insights
  • Familiarity with funnel diagnostics, sales ops, and continuous performance improvement
  • Experience leading outsourced sales through detailed KPIs and SLAs and weekly reviews
  • Process setting and improvement experience for scaled teams
  • Comfortable navigating ambiguity and balancing strategic direction with day-to-day operational excellence
  • Experience leading complex, multi-country rollouts of commercial or sales programs is a plus
  • Able to clearly articulate priorities, influence decision-makers, and inspire action across internal and external teams

Nice to have

Experience leading complex, multi-country rollouts of commercial or sales programs is a plus

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