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Randstad Logo Randstad · IT - Administration

Performance Insight Specialist

United Kingdom, Chertsey 234.00 - 310.00 GBP / Day · Job Posted June 11, 2026
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Job Description

Shape the Future of Digital Commerce Operations! 🚀 Are you a data-driven PMO professional who loves turning complex operational data into powerful, executive-ready narratives? A premium, global brand is looking for a Performance Insights & Reporting Manager to join their European D2C Centre of Excellence (CoE) team. The Logistics Role Type: 6-Month Contract (running until December 31, 2026) Work Location: Chertsey, Surrey Working Model: Hybrid Why This Role? This isn't just a numbers-crunching job. You will own the operational performance narrative end-to-end for a massive, multi-market digital commerce ecosystem. Operating at the cutting edge of digital operations, you will act as the final quality gate for leadership reporting, governance, and AI-driven automation initiatives.

Job Responsibility

  • Own the Metrics: Define, govern, and standardise calculation logic and operational KPIs across multiple European markets
  • Validate & Champion Insights: Critically review automated and AI-generated reports, turning raw data into strategic so-what guidance for senior and C-level leadership
  • Drive Continuous Improvement: Diagnose delivery gaps (SLAs, backlogs, throughput) and proactively build the future reporting enhancement roadmap

Requirements

  • Power user of Jira, Confluence, and Excel
  • 5+ years in project/programme management
  • 3+ years in analytics/BI (ideally in a digital operations or multi-market environment)
  • Globally-minded
  • Conceptually fluent in what automation/LLMs can deliver
  • Expert at data storytelling
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