Performance Engineer, CVS Health

CVS Health

Location:
United States, Hartford, Connecticut

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

101970.00 - 203940.00 USD / Year

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Job Description:

This position will be part of the broader NextGen Production Support team with a focus on identifying, analyzing, and resolving potential performance issues within the claims system (Health Rules Payer (HRP)) and the enrollment systems (Market Prominence (MP) & Softheon). The person in this position will interact with business, quality assurance (QA), release delivery, infrastructure, and vendor partners to drive system stability and maintain system performance & reliability.

Job Responsibility:

Monitoring system performance metrics such as response time, throughput, resource utilization, and error rates
Identifying performance bottlenecks and associated root causes
Analyzing behavior patterns to understand performance impacts across concurrent workloads
Optimizing system architecture and infrastructure to improve scalability and performance
Communicating performance issues and proposing solutions to address them effectively
Required to provide on-call support 24x7 as needed on a rotating basis
Participate in infrastructure, maintenance, and application release check-outs
Maintain system support documentation
Adhere to all established methodologies, standards, and guidelines
Various aspects of event, incident, problem and change management
Developing performance test strategies and plans to measure against defined baselines or to define baseline performance criteria
Presenting performance test results and findings to stakeholders, including development teams, project managers, and product owners
Collaboration with numerous applications teams to monitor systems, applications, and processes to meet availability goals and to ensure the highest levels of customer satisfaction
Foster a positive environment and demonstrate successful relationship building with cross-functional teams and business partners on overall technical direction and innovation of digital engineering projects

Requirements:

Basic experience with AppDynamics or Splunk or Linux shell command
Understanding of multi-tier applications
3+ years exposure to batch processing, monitoring technologies, and trend analysis
3+ years experience with event and incident management working across multiple teams
3+ years experience working in and/or leading dynamic cross-competency teams thru issue resolution

Nice to have:

Experience with web service technologies such HTTP protocol
Experience with Microsoft Office Suite especially Excel
Possess reasoning and decision-making skills in a fast-paced environment
Demonstrated ability to manage multiple tasks with attention to detail
Proven ability to work across boundaries without alienating others, while bringing out the best in peers to be successful
Excellent communication skills, both verbal and written
comfortable communicating with all levels of the company to include Senior Leadership and software vendor partners
Competent, self-starter with ability to identify and bring forward ideas to improve the overall platform
Strong analytical, critical thinking, problem resolution, and decision-making skills
A willingness to learn vendor applications and new technologies
Desire to be a confident member of an evolving team that is willing to work hard to make a difference for peers, business, and other IT professionals

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
August 13, 2025

Expiration:
October 31, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Performance Engineer