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British Airways Logo British Airways · Human Resources

Performance and Talent Strategy Manager

United Kingdom, London · Job Posted May 29, 2026
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Job Description

This is a unique opportunity to shape how British Airways builds a high-performing, future-ready workforce, retaining talent and ensuring we have colleagues with the right skills, in the right place at the right time to deliver on our organisational priorities. As Performance and Talent Strategy Manager, you will play a central role in defining how we identify, develop and retain talent across the business. You’ll operate at the intersection of business strategy, workforce planning and people strategy—ensuring we are set up not just for today, but for the future. You’ll lead the design and evolve key components of our talent system—ranging from performance management and succession planning, skills, career pathways and internal mobility—ensuring they are practical, scalable and drive real impact. Working closely with our People teams, you’ll turn insight into action—bringing clarity to complex talent challenges and helping shape decisions.

Job Responsibility

  • Lead the ongoing development and delivery of a business-aligned performance and talent strategy, ensuring we can identify, grow and retain critical talent across the organisation
  • Define and embed a skills-based approach to talent, ensuring alignment between future capability needs, workforce planning and how we build, deploy and develop skills across the organisation
  • Own and continuously evolve the end-to-end performance management cycle, ensuring it drives meaningful outcomes and is delivered consistently and fairly across the business
  • Design and embed robust succession planning for critical roles, strengthening leadership pipelines and long-term organisational resilience
  • Shape and implement approaches to talent mobility and career pathways, enabling colleagues to grow and move across the organisation
  • Partner closely with Strategic HR Business Partners and Strategic Workforce Planning to align talent strategy with future business needs and workforce plans
  • Provide clear, joined-up insight on talent across the organisation, enabling targeted interventions such as talent development, working in close collaboration with our Global Learning Academy
  • Act as a strategic thought partner to stakeholders, challenging thinking and helping to solve complex performance, talent and skills challenges
  • Lead a portfolio of performance and talent initiatives, ensuring they deliver tangible business impact and are scalable
  • Use data, experimentation and insight to continuously improve our approach—moving from opinion-led decisions to evidence-based solutions
  • Work across the People function and wider organisation to ensure a joined-up, seamless talent and performance lifecycle

Requirements

  • Experience operating in a strategic HR, People or Organisational Effectiveness role within a large complex global organisation
  • A strong track record of designing and delivering performance and/or talent strategies, frameworks or programmes at scale
  • The ability to translate business priorities into clear, outcome-focused talent solutions that drive measurable impact
  • Experience aligning talent strategy with workforce planning, or working closely with planning/strategy functions
  • Strong stakeholder management and influencing skills, with credibility at senior levels
  • Confidence using data and insight to inform decisions, measure impact and continuously improve approaches
  • Experience embedding inclusive and fair practices within performance and talent processes
  • A commercial mindset, with a focus on prioritising activity that delivers the greatest business value
  • CIPD qualification or equivalent experience

What we offer

  • Access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights
  • Up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family
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