Performance and Development Officer Job at Ryanair - Europe's Favourite Airline (Prestwick)

Learning and Development Officer

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Adult Learning and Assessment of Learning Styles. Curriculum Design related certification
At least 2 years related work experience in a contact center environment
Working knowledge of MS Office applications (Excel, Word, PowerPoint, Outlook), Visio, Captivate, Articulate or any e-learning tool
Above Average problem-solving, decision making, analytical skills
Excellent written and verbal communication skills
Excellent project/time management skills, public presentation skills, and classroom management

Job Responsibility

Adhere to the standard ADDIE methodology, while leveraging best practices in adult learning theories, for instructional design
Identify and interview subject matter experts and target audiences to determine client’s business and performance requirements
Determine the learning goals and identify appropriate learning solution(s) and/or comprehensive training plan for a given situation – and, vary the elements/approach of the instructional design to maintain the attention of the learner and to produce the most appropriate solution
Develop concise, creative, effective, and high-quality instructional materials. Course deliverables include design documents, objectives, video scripts, storyboards, eLearning, WBTs, job aids, reinforcement materials, prototypes, instructor and participant materials
Manage content review process which includes validating learning objectives, incorporating changes as needed into materials and course effectiveness and ensuring final project deliverables are of the highest quality
Design, conduct and analyze surveys, tests, interviews, focus groups, observation procedures, sampling techniques, and reports to evaluate learning solutions
Complete analysis of all existing training on a specified topic and identify improvement opportunities to improve learning effectiveness and retention
Work in team environment and collaborate with other members of the learning and development organization located around the globe
Available for occasional travel if necessary

Fulltime

Learning and Development Officer

The Learning and Development Officer's main objective is to prepare customer ser...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Must be a regular employee
No behavioral or disciplinary case over the last 6 mos.
No attendance-related sanction higher than a 1st written warning at the time of application
No business impacting call-out from the client over the last 3 mos.

Job Responsibility

Creates lesson plans for training delivery
Reviews, evaluates, and modifies, if necessary, the training curriculum
Prepares materials and resources for training delivery
Reserves training room and equipment
Provides clear instruction using a variety of techniques and activities
Enforces adherence and attendance of participants
Maintains a positive learning environment
Evaluates learning and mastery of content, skills, and procedures
Provides feedback and guidance to learners
Enforces company rules and policies during training hours

Fulltime

Learning and Development Officer

The QA/L&D Officer plays a dual role in ensuring service excellence and employee...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Minimum 2 years of combined experience in Quality Assurance, Learning & Development, or Customer Service
Working knowledge of Quality Control tools and Learning Management Systems (LMS)
Proficiency in MS Office Suite (Word, Excel, PowerPoint)
knowledge of Minitab, SPSS, Captivate, or other e-learning/statistical tools is an advantage
Strong analytical, problem-solving, and decision-making skills
Excellent oral, written, and presentation communication skills
Demonstrated ability to work independently with minimal supervision and manage multiple priorities
Adaptive to shifting schedules and changing business needs

Job Responsibility

Conducts transaction and process audits to evaluate compliance with internal and client standards, identifying potential risks and performance gaps
Generates and maintains quality reports, ensuring data accuracy and visibility for process improvements
Performs data scrubbing, root cause analysis, and process reviews to identify opportunities for increasing efficiency and effectiveness
Participates in calibration sessions with internal and external stakeholders to standardize evaluation criteria and align quality expectations
Collaborates with Operations and Training teams to translate QA insights into actionable learning initiatives
Designs, prepares, and delivers training programs, including new hire onboarding, cross-training, refresher, and recursive training sessions
Develops lesson plans, training materials, and learning resources aligned with business and client requirements
Evaluates learning outcomes and performance mastery, providing feedback and coaching to ensure job readiness
Maintains an engaging and compliant learning environment, ensuring adherence to policies and attendance standards
Completes all required training reports, performance documentation, and sign-off evaluations for trainee transition to production

Fulltime

Performance Analyst – Business and Operation Performance

As part of the Municipal Water Contract Operations (MWCO) mission of driving eff...

Location

United States , Paramus

Salary:

90000.00 - 105000.00 USD / Year

Veolia

Expiration Date

Until further notice

Requirements

Bachelor’s degree required with additional post-graduate education desired with a focus on engineering, business, environmental sciences or data science preferred
2+ years of related professional experience
Experience in a utility, engineering or consulting environment is highly desirable
Outstanding record of academic achievement
Proven record of leadership in work-setting and/or through extra-curricular activities
Strong problem-solving and analytical skills are required. Must be comfortable manipulating complex data, evaluating complex issues such as large operational and financial datasets, pragmatic structuring, and solving ambiguous problems
Capability to drive an independent workstream in the context of a broader team project
Able to understand operational processes and drive continuous improvement
Able to communicate complex ideas clearly in written, verbal, and presentation formats
Intellectual curiosity and drive to succeed

Job Responsibility

Support multidisciplinary initiatives driving growth and business performance impacting both operations and corporate support functions, including financial, operational, continuous improvement, process optimization, change management, and more
Conduct efficient and effective analyses to solve complex problems and support strategic initiatives
Establish performance measures (both financial and operational), monitor and analyze performance metrics to identify and implement performance-based improvements
Lead the delivery of select initiatives to support professional growth and develop skills in project management, stakeholder communication, and leadership
Synthesize information across a variety of sources to drive meaningful insights and make actionable recommendations
Support development and structuring of internal documentation and communications appropriately adapted to the audience, from frontline staff to executive level
Prepare and deliver oral presentations for both operational and corporate stakeholders to support and communicate initiative progress and for training and change management purposes

What we offer

Paid time off policies
Health, dental, vision, life insurance
Savings accounts
Tuition reimbursement
Paid volunteering
Employer sponsored 401(k) plan
Sick leave – 56 hours
Observed Holidays – 11 days
Vacation – Flexible Time Off
Eligible for up to 10% Annual Performance Bonus

Fulltime

Chief Compliance Officer and Money Laundering Reporting Officer

Owl Payments Europe is seeking an accomplished Chief Compliance Officer and Mone...

Location

Ireland , Dublin

Salary:

Not provided

Tripadvisor

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Law, Finance, Business, Compliance, Risk Management, or related field
Proven, senior experience in compliance, AML, or risk management in a regulated Payments Institution or Electronic Money Institution in Ireland or the EU
Strong knowledge of PSD2, Irish Payments regulations, AML/CTF, and Central Bank of Ireland guidance
Leadership skills with ability to engage with Board-level stakeholders

Job Responsibility

Prepare and present regular (quarterly/annual) compliance reports to the Board and/or senior management
Implement, maintain, and periodically update a compliance governance framework
Develop and maintain a strong compliance framework for all Irish and EU requirements applicable to Payment Institutions
Liaise with the Central Bank of Ireland and other authorities on regulatory submissions
Oversee identification, assessment, and management of compliance, AML, and CFT risks
Partner closely with Technology and Data teams to ensure compliance frameworks are effectively supported
Lead horizon scanning to proactively identify emerging regulatory requirements
Monitor compliance with consumer protection regulations
Oversee the handling of regulatory complaints
Coordinate and support regular internal audits and compliance assurance testing

What we offer

Flexible activity-based working fostered collaboration and productivity
Competitive salary package including performance bonuses
Development programs, managerial courses, and learning series
Health insurance covers medical, dental, and vision for families
Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness
Several paid time off programs
Paid public holidays, and year-end office shutdown
Employee assistance program for short-term counseling and free Calm app subscription
State-of-the-art offices: dining, coffee points, and leisure area

Fulltime

Director, Clinical Performance and Operations

Location

United States , Bloomfield

Salary:

Not provided

The Cigna Group

Expiration Date

Until further notice

Requirements

Bachelor's degree required (Business, Project Management, Communications, Healthcare, or related field) or equivalent experience
7+ years of program/project management experience delivering complex, cross-functional initiatives in a matrixed environment
Demonstrated proficiency in core program management disciplines: planning, scheduling, risk/issue management, dependency tracking, governance, and change control
Demonstrated experience leading and managing teams, with accountability for setting direction, driving results, and building a high-performing, engaged organization
Exceptional written and verbal communication skills, including preparation of executive-ready materials and presenting to senior leaders
Strong stakeholder management and influence skills
ability to move diverse teams toward a common outcome
Comfort with ambiguity, organizational agility, and a strong drive for results
disciplined follow-through and accountability orientation
Proficiency with project and collaboration tools (e.g., Microsoft Office/Teams, SharePoint

Job Responsibility

Drive high-priority, cross-functional initiatives across the Office of the Chief Medical Officer
ensure execution, accountability, and communication across teams
Own end-to-end process for initiatives from intake through closeout: scope, schedule, dependencies, risks, decisions, outcomes, and value realization
Oversee the development and use integrated project plans, roadmaps, and delivery artifacts (e.g., charters, RACIs, milestones, dashboards) to ensure clear accountability and on-time execution
Proactively manage risks, issues, and dependencies
drive mitigation strategies and timely resolution across stakeholders
Partner with stakeholders to manage scope changes and assess impacts to timelines, resources, and outcomes
Prioritize needs across multiple initiatives simultaneously in a fast-paced, evolving environment
operate effectively with ambiguity and minimal direction
Prepare comprehensive briefing materials for CEO and team meetings—partnering with cross-functional stakeholders to synthesize key insights, risks, trade-offs, and recommendations

Fulltime

Head of Business and Performance Insight

The Head of Business and Performance Insight sits at the heart of the business, ...

Location

United Kingdom , London

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Experience in payments, fintech, digital banking, or platform-led businesses
Experience with strategic planning cycles (annual/quarterly) and performance systems
Track record of forming partnership and building business cases and supporting investment governance and prioritisation
Familiarity with performance management and MI design (KPIs/OKRs, balanced scorecards, dashboards)
Experience of product-led growth, go-to-market strategy, and customer segmentation
Significant experience in strategy, commercial planning, business operations, transformation, corporate development and partnership management
Strong commercial acumen: ability to understand revenue drivers, unit economics, pricing, cost-to-serve, investment cases and delivery confidence
Experience leading cross-functional initiatives end-to-end with measurable outcomes (pace, ownership, benefits and OKR tracking)
Excellent analytical skills ability to convert data into insight, narrative and decisions
Excellent stakeholder management with confidence operating with CEO/ELT-level counterparts

Job Responsibility

Provide strategic and commercial insight to help the CEO and leadership team focus priorities, make trade-offs, and drive the best business outcomes
Track cross-functional delivery against objectives and OKRs, ensuring progress, dependencies, and performance are clearly measured and reported
Strengthen business cases and investment proposals by assessing value, risk, delivery confidence, and expected benefits
Connect teams across Product, Sales, Finance, Risk, and Operations so decisions are aligned, practical, and executable
Drive strong partnership governance, risk oversight, and external engagement
Manage sensitive, high-trust CEO office matters with discretion, judgement and control discipline
Deliver a high-quality, service-led CEO office, providing senior leadership ready materials (including commercial cases and performance updates) that enable the CEO and ELT to operate effectively and support the management of critical stakeholders

Fulltime

Senior Development Officer

We have an exciting opportunity for a Senior Development Officer to deliver serv...

Location

United Kingdom , Long Stratton, Norwich, Norfolk

Salary:

41042.93 GBP / Year

Saffron Housing Trust

Expiration Date

Until further notice

Requirements

Educated to HNC or similar level
Holds a current, valid UK driving licence
Experience of new build property ideally with knowledge of regulations, construction techniques and standards and specifications, development delivery process and knowledge of project management techniques to enable effective management of complex schemes
Ability to provide a high-quality service with a 'can do attitude' and is driven by a positive commitment to delivery and customer satisfaction
Possess sound knowledge of the end-to-end Development process, with experience of working with Employers agents, solicitors, Quantity Surveyors, other construction consultants and Contractors using a collaborative approach
Understanding of planning process, an aptitude for budgetary control
Able to work as part of a team and also be pro-active with the ability to self-direct and use your initiative
Excellent communication and interpersonal skills, possessing the ability to liaise with various audiences both in writing and verbally, to explain complex issues
Ability to work effectively on a number of complex projects simultaneously
Possess a high level of accuracy and attention to detail

Job Responsibility

Assist with the management and delivery of targeted outcomes of construction activities including JCT Contracts, securing the construction works, to ensure full compliance with drawings, current legislation, specification and technical standards (NHBC, Building Control, Planning Conditions etc), in terms of cost, time and performance criteria
Project Management of 'extra care' and 'land led' schemes including management, liaison and coordination of Employers agents, contractors, consultants and other third parties connected with the Projects
Provide general support to development team as directed and using your own initiative to benefit others. This will include circulation of technical information, dealing with third party queries, proof reading and formatting documents, collating, organising and issuing Home User Guides
To carry out visual inspections to ensure the quality of materials and workmanship on site is in accordance with quality standards, specification and design information
Manage the process for ensuring that customers are provided with the correct information/documentation, including Resident Packs at handover/legal completion

What we offer

Covers the membership fee of one professional body relevant to your job role, and excellent opportunities for training & courses
Generous holiday entitlement, Holiday Trading, Volunteer and study days, and Enhanced Family Leave
Access to our Employee Assistance Program, trained Mental Health First Aiders and wellbeing check-ins
Aviva Pension Scheme: Choose your contribution and Saffron match up to 10%, and we offer Life Assurance cover
Bupa Private Medical Insurance, Medicash Cashback Plan
Cycle to work, and Tusker Car Scheme

Fulltime

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Performance and Development Officer

Job Description

Job Responsibility

Requirements

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