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PeopleSoft Support Operations Lead

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Location:
Canada , Toronto

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

110000.00 USD / Year
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Job Description:

Lead a technical team in maintaining 247 availabilities for PeopleSoft FSCM (v9.2), overseeing daily batch cycles, journal posting, and month-end year-end close processes.

Requirements:

  • Total Experience: 8-10 years
  • Lead a technical team in maintaining 247 availabilities for PeopleSoft FSCM (v9.2), overseeing daily batch cycles, journal posting, and month-end year-end close processes
  • Possess deep knowledge of how sub-modules (AP, AM) feed the General Ledger (GL) and how to manage the complex reporting environment
  • Technical Troubleshooting Ability to use SQL to query backend tables (e.g., PSVOUCHER, PSJRNLHEADER) and use Application Designer to debug existing People Code or App Engine errors
  • Incident Problem Management Responsible for resolution of production tickets by the team, manage the production support queue, ensuring the team meets Service Level Agreements (SLAs) and performing root-cause analysis (RCA) for recurring GL or AP batch failures
  • Critical Period Support Act as the primary lead during Month-End, Quarter-End, and Year-End closing
  • Coordinate with the Finance team to resolve stuck journals or out-of-balance reconciliations in real-time
  • GLAPAM Integration Mastery of the data flow from AP (Vouchers) and AM (Assets) into the General Ledger
  • You must be able to follow the money through the tables when a reconciliation fails
  • Business Liaison Serve as the primary IT liaison for Business stakeholders to review system health, explain technical constraints, provide guidance on reporting issues, and provide status updates of on-going issues
  • Performance Metrics Tracking team productivity via tickets resolved, system uptime, and business satisfaction scores
  • Leadership Proven ability to manage offshore onshore AMS teams and handle high-pressure production incidents

Nice to have:

  • Experience 10 years of Peoplesoft Financials 9.2 GL, People tools version 8.60.11, AP, AM and Reports experience, with at least 5 years in a lead role for a large-scale enterprise
  • Functional Expertise Deep understanding of accounting principles (GAAPIFRS), financial reporting, and the end-to-end Sub-ledger to GL reconciliation process
  • Technical Proficiency Skilled in Peoplesoft Financials 9.2 GL, People tools version 8.60.11, AP, AM, SQL, SQR, and BI Publisher for troubleshooting and developing custom reports

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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