People Technology AI Specialist Job at Coursera (Delhi/NCR)

People Operations Specialist, Service Delivery & Technology

Work within the global “engine room” of HR, combining service design, systems op...

Location

United States , Boston

Salary:

90000.00 - 114000.00 USD / Year

Mirakl

Expiration Date

Until further notice

Requirements

5+ years in People Operations/HR Operations with 3+ years administering an HRIS and related tools
Demonstrated success running a tiered service model with SLAs and case management
Hands-on experience using/implementing with one or more: Workday, SuccessFactors, Oracle HCM, BambooHR, Greenhouse/Lever, ServiceNow HRSD/Zendesk/Jira, DocuSign/Adobe Sign, Okta/OneLogin, payroll/benefits platforms
Solid understanding of data privacy, access controls, and audit requirements (GDPR/CCPA, SOC 2/ISO)
Proficiency in building workflows, approvals, and integrations
comfort with APIs, SSO/SCIM concepts
Strong analytical skills
able to build dashboards and translate insights into action (Looker/Tableau/Power BI or similar)
Excellent communication and stakeholder management
able to simplify complexity and enable adoption

Job Responsibility

AI Innovation & Problem Solving: support privacy‑first AI across service delivery, systems, and analytics
prioritize high‑ROI use cases (deflection, routing, data quality), build copilots with guardrails, and set evaluation/rollback standards
Systems Operations & Integrations: steward the HR tech stack
run secure, reliable integrations (HRIS ↔ ATS/Payroll/IT/Finance/Security) and own regional data governance, RBAC, audits, releases, and change control
Compliance & Risk: ensure local data compliance and reporting with a global mindset
manage evidence, control mapping, remediation, and enforce data safeguards
Stakeholder & Program Management: drive cross‑functional roadmaps with agile practices
document clearly, lead change management, and align People Leadership, TA, IT/Security, and regional stakeholders
Service Delivery KPIs: monitor and improve CSAT, first‑contact resolution, backlog aging, and cycle times
operate an AI‑supported knowledge base and self‑service flows

What we offer

health
dental
401(k) match plan
commuter
PTO

Customer Support Specialist

We are currently seeking Customer Support Specialists to join our Customer Suppo...

Location

Canada , Burnaby; Toronto; Calgary

Salary:

56000.00 CAD / Year

Clio

Expiration Date

Until further notice

Requirements

Bachelor’s degree (or an expected completion date no later than January 2026 if in your final semester)
Excellent analytical skills and impeccable verbal and written communication skills, with the ability to convey complicated technical concepts to non-technical audiences
Curiosity about law, tech, and AI, as well as an interest in leveraging technology to help people solve problems!
The desire to win (and have fun) as a member of a high performing team
A growth mindset and a sense of optimism and enthusiasm

Job Responsibility

Handling inbound support requests by phone (majority of our interactions), AI-enabled chat, and email with a focus on delivering exceptional customer experiences to legal professionals and their clients
Becoming a product expert
diagnosing, troubleshooting, and resolving product issues effectively
Serving as a trusted advisor
providing solutions and coaching that enables our customers to leverage Clio to do their work more efficiently
Identifying when a customer is a fit for an additional product or service, and connecting them with the appropriate team to learn more
Capturing customer feedback for our Product teams
Driving your career growth and development while Getting Better Every Day and contributing to a Win and Help Win culture

What we offer

Top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week
Flexible time off policy, with an encouraged 20 days off per year
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Retention specialist

We are currently seeking a Retention Specialist to join our Customer Support Tea...

Location

Canada , Burnaby, Calgary or Toronto

Salary:

68000.00 - 92000.00 CAD / Year

Clio

Expiration Date

Until further notice

Requirements

2+ years of experience in a customer facing support, sales, retention or save environment role
Experience providing exceptional customer service, including the ability to problem solve, multi-task, and provide summaries of issue resolution
Excellent analytical skills and impeccable verbal and written communication skills, with the ability to convey complicated technical concepts to non-technical audiences
Curiosity about law, tech, and AI, as well as an interest in leveraging technology to help people solve problems
The desire to win (and have fun) as a member of a high performing team
A growth mindset and a sense of optimism and enthusiasm

Job Responsibility

Handle external requests related to account cancellations
understand the reason for cancellation and find solutions to retain customers
Support our internal teams as the primary point of contact for cancellation requests and potential churn
Address customer concerns and coordinate resolutions, as applicable, with our Finance, Billing, Product, Sales, and Customer Success teams
ensure timely delivery of our solutions
Collaborate with Support leadership and other stakeholders to ensure our retention efforts are successful
make recommendations for improvements based on data and trends
Track and communicate customer feedback to internal stakeholders
Own and execute tasks within our tech stack including Salesforce, Gong, and other related tools
Other tasks and duties assigned by Customer Support Leadership, as required

What we offer

Top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions to be in office min. twice per week
Flexible time off policy, with an encouraged 20 days off per year
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Manager, Customer Support

As the Manager, Customer Support, you'll lead the leads—managing 3-5 offshore te...

Location

United States

Salary:

118200.00 - 139440.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

5+ years of people management experience with at least 3+ years managing manager-level direct reports (team leads, supervisors, or shift managers) in customer support, service operations, or similar user-facing teams, ideally in a tech-forward or high-growth environment
Experience managing offshore teams in the Philippines or similar Asia-Pacific markets required, including managing teams working US business hours across significant time zones with cultural awareness and strong remote leadership practices
Available for flexible hours including early morning shift coverage, sometimes starting as early as 6am for team meetings, handoffs, and operational support
Proven operator who has owned team performance, designed workflows, and improved processes using data and user feedback
Experienced working with Zendesk for daily operations and using data visualization tools (Sigma, Tableau, or Looker) to monitor performance, analyze trends, and inform decision-making
Strong pattern recognition skills—able to identify recurring operational issues from support data, connect them to broader trends, and translate insights into actionable recommendations for product, marketing, and cross-functional teams
Skilled at guiding teams through significant change—new tools, new processes, new expectations—with clarity, empathy, and structured change management
Experienced at building mechanisms to track KPIs (CSAT, SLAs, productivity, cost per contact), measure user satisfaction, and drive continuous improvement
Clear communicator who provides context, sets expectations, and delivers direct, actionable feedback to managers and team members
Hands-on leader who can flex across levels: coaching individual contributors, developing leads, running daily operations, and contributing to cross-functional strategy

Job Responsibility

Lead and develop a team of 3-5 offshore customer support leads (manager-level reports) who oversee chat and email support operations across distributed teams
Provide early morning shift coverage and leadership presence, ensuring smooth handoffs and operational continuity across time zones
Establish clear expectations, KPIs (e.g., CSAT, first reply and resolution SLAs, productivity), and operating rhythms that improve team performance and user satisfaction
Build and maintain mechanisms that track key metrics, surface issues early, and support continuous improvement across processes and workflows
Identify patterns from day-to-day operations and user feedback, translating them into insights and recommendations for product, marketing, supply chain, and operations teams
Guide the thoughtful adoption of AI and automation, including creation and maintenance of knowledge systems and SOPs for both human agents and AI copilots
Partner with Product, Engineering, and Operations to escalate issues, share insights, and ensure support feedback shapes product and experience improvements
Own capacity planning, scheduling, and resource allocation to ensure coverage and performance during periods of rapid growth
Coach and develop support specialists and leads, creating accountability systems and growth paths that raise overall team capability
Champion the voice of the customer by surfacing trends, insights, and actionable feedback that inform product and business decisions

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Order Management Manager

As the Order Management Manager, you'll own the real-time performance of Babylis...

Location

United States

Salary:

120350.00 - 144420.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

5+ years in order management, fulfillment operations, or supply chain in e-commerce, retail, or logistics environments with experience managing order flow across multiple fulfillment channels (in-house, 3PL, dropship)
2+ years managing exempt-level individual contributors in operational roles, including coaching through performance challenges, setting clear expectations, and developing team capabilities
Experienced working daily in order management systems (OMS) and warehouse management systems (WMS), including troubleshooting order exceptions, managing backlog queues, and understanding system integrations between platforms
Data-driven operator comfortable building and tracking KPIs including backlog aging, order processing time, fulfillment error rates, delivery SLA performance, and customer-facing metrics like reshipment rates
Skilled at managing multi-node fulfillment models where orders route to different facilities or partners based on inventory location, shipping speed, or cost optimization
Strong cross-functional collaborator who partners effectively with Customer Service to resolve order issues, with Supply Chain to optimize inventory allocation, and with 3PL/vendor partners to drive performance improvements
Experienced building and maintaining SOPs that scale—you've created documentation and workflows that new team members can follow and that hold up during high-volume periods
Comfortable operating in ambiguity where you build processes from scratch, make decisions with incomplete information, and iterate based on what's working
Calm under pressure during peak periods, system outages, or vendor performance issues—you can triage quickly, communicate clearly, and keep your team focused on solutions
Proactive problem solver who spots patterns in order exceptions, identifies root causes, and drives fixes rather than just managing symptoms

Job Responsibility

Lead and develop a team of operations specialists responsible for monitoring real-time order performance across Babylist's fulfillment network (internal FC, 3PLs, dropship vendors)
Own operational KPIs including backlog aging, order processing speed, fulfillment error rates, delivery SLA performance, and reshipment root cause metrics
Monitor order backlogs daily across all fulfillment nodes, identify bottlenecks in real-time, and escalate proactively to internal teams and external partners to drive resolution
Partner closely with Customer Service to analyze order issue patterns, identify systemic problems, and implement process or system fixes that prevent recurring issues
Build and maintain scalable SOPs for order exception handling, backlog management, vendor performance tracking, and escalation protocols that support current volume and future growth
Expand operational scope to include returns processing workflows, post-fulfillment order monitoring, and reshipment analysis to reduce customer friction and operational cost
Work cross-functionally with Supply Chain Strategy and Fulfillment teams to optimize order routing logic, improve inventory allocation, and enhance system integrations between OMS, WMS, and vendor platforms
Manage relationships with 3PL and dropship partners, conducting regular performance reviews, setting clear SLA expectations, and driving continuous improvement in service delivery
Develop your team through clear coaching, performance feedback, and growth opportunities—building capability in data analysis, problem-solving, and operational ownership
Champion We Love Our Users in every operational decision, ensuring that speed, accuracy, and care are balanced in how orders are processed and delivered

What we offer

Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning
Competitive salary with equity and bonus opportunities

Fulltime

Digital Specialist Sales Leader, AI Business Solutions

As an AI Business Solutions Sales Leader for France & Benelux, you will take the...

Location

Netherlands , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Extensive technology-related sales or account management experience (10 years +)
Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND extensive technology-related sales or account management experience OR equivalent experience
Strategic thinking & execution
Excellent Communicator
High Performer
Collaborative
Growth Mindset
Purposeful Planner & Executor
Disciplined Operator
Experience driving new sales and customers using innovative approaches, leveraging partnership events, social selling (LinkedIn) and networking

Job Responsibility

People Leader: Build and grow highly successful teams through talent management, diversity and inclusion, coaching, and career development
Inspire and foster a culture of customer-centricity and consumption, adoption and use through collaboration with peers and extended teams
Model - Live our culture
Embody our values
Practice our leadership principles
Coach - Define team objectives and outcomes
Enable success across boundaries
Help the team adapt and learn
Care - Attract and retain great people
Know each individual’s capabilities and aspirations

Fulltime

Solution Architect Specialist

This is an exciting opportunity to join a global team at the forefront of techno...

Location

Hungary , Budapest

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

10+ years of experience in pre-sales, solution design, solution architecture, technical leadership or related fields
Proven track record of supporting large, complex sales opportunities and driving revenue growth
Experience collaborating with global cross functional pre-sales or solution architecture teams
History of successful collaboration with sales, delivery, service design and product organizations
Experience with proposal development, estimation, and scope definition
May hold relevant industry recognised accreditations
Strong background in solution strategy, designing and delivering complex, multi-domain solutions (e.g., networking, cloud, WAN, SDWAN, LAN, WiFi, security, contact centres, collaboration)
Broad technical knowledge of multiple technologies across Digital Infrastructure (Cloud, WAN, SDWAN, LAN) and Digital Workplace (Collaboration and Contact Centres), and emerging technologies including Artificial Intelligence (AI)
Ability to lead technical conversations with customers and keep current with technology trends and deployment methods
Understand the role of teams in pre-sales and deliveries and collaborate effectively

Job Responsibility

Drive improvements in solution quality, win rates, and operational KPIs
Ensure governance processes and risk management standards are upheld on high-value, complex deals
Promote a mindset of having a strong grip on all workstreams and striving for the best outcomes for customers and the business
Be visible, proactive, and lead by example with a strong opinion
Lead end-to-end solution design and architecture of complex, customized solutions involving multiple technology towers
Establish solution design frameworks that balance customer requirements, implementation feasibility, and profitability
Ensure solutions meet customer expectations on cost, time, and quality while driving profitability and growth for BT
Ensure technical viability and practical deliverability of proposed solutions
Ensure solutions meet business and operational requirements and fit into larger architectural strategy and infrastructures
Ensure business requirements are translated into deliverable solutions, which meet customers’ needs

What we offer

Cafeteria package - HUF 600,000/ year
Performance-based bonus
Comprehensive private health care package for all the employees, which can be extended to family members
Nursery support for mothers returning from maternity
Extended paternity leave: 10+10 day fully paid days
Commuting allowance
Home office allowance
Employee discount opportunities
Highly affordable mobile packages for the family as well
New high-class offices both in Budapest and Debrecen

Fulltime

Senior Employee Relations Specialist

The Senior Employee Relations Specialist is an Employee Relations (ER) expert re...

Location

United States , Camden

Salary:

80100.00 - 115100.00 USD / Year

THE VAIL CORPORATION

Expiration Date

Until further notice

Requirements

Bachelor's degree in Human Resources, Business Administration, or related field required
Minimum 5 years of progressive experience in Employee Relations or HR, with evidence of handling complex ER matters
Proven ability to analyze ER data, identify actionable insights, and present findings to diverse audiences
Exceptional interpersonal, stakeholder management, and influencing skills
able to build trust and drive alignment across all levels of the organization
Strong strategic thinking, analytical, and problem-solving skills
Excellent communication, facilitation, and coaching abilities
Ability to work independently, prioritize effectively, and manage sensitive situations with discretion
Willingness to work on-site at CHQ
up to 5% travel may be required

Job Responsibility

Serve as a subject matter expert and trusted advisor on complex ER issues
Consult with leaders and People & Culture business partners to assess, investigate, and resolve ER cases
Oversee and support compliance-related activities, including EEO reporting and other regulatory requirements
Oversee and support implementation of reasonable suspicion protocol at WHQ
Maintain accurate, confidential records of ER cases, investigations, and compliance documentation
Leverage data and analytics to identify ER trends, assess risk, and inform strategic recommendations
Develop and deliver clear, compelling data storytelling to influence decision-making
Contribute to ER metrics such as case resolution time, consistency, and compliance
Build strong relationships and credibility with stakeholders at all levels
Support the development and implementation of ER programs, tools, and resources

What we offer

Medical
Dental
Short and long-term disability
AD&D
Life insurance (for individual, families, and domestic partners)
Matching 401(k) plan with immediate vesting
Unlimited sick time
Paid time off
Holiday pay
Free access to the fitness center (if in WHQ)

Fulltime

People Technology AI Specialist

Coursera

Location:
India , Delhi/NCR

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 15, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for People Technology AI Specialist