People Systems Quality Engineering Lead Job at Randstad (Richmond)

Job Description

This role focuses on the bigger picture—ensuring that testing is tightly connected across systems, geographies, and employee populations. You will understand how data flows seamlessly from recruiting and onboarding through core HR, payroll, workforce management, benefits, reporting, and downstream systems, translating complex HR workflows into comprehensive, repeatable test scenarios.

Job Responsibility

Build and coordinate a practical, repeatable enterprise testing framework across all People Systems workstreams
Align platform-specific, module-level testing plans with broader end-to-end business process validation
Define unified testing templates, evidence requirements, defect categories, and readiness checkpoints
Create reusable test cases mapped precisely to the complete employee data lifecycle
Identify and eliminate critical gaps between system-specific testing and real world operational needs
Lead business-led User Acceptance Testing (UAT) across all assigned People Systems portfolios
Partner cross-functionally with HR, Payroll, Benefits, Talent Acquisition, Operations, Finance, Legal, IT, and regional teams
Define explicit UAT owners, timelines, scope parameters, expected outcomes, and formal sign-off requirements
Push business teams to fully test the modules, data configurations, and employee populations they operationally own
Facilitate hands-on UAT working sessions, tester training programs, office hours, and defect triage reviews
Track and report test completion, user participation, outstanding defects, retesting lifecycles, and overdue milestones
Escalate operational gaps immediately where testing is found to be incomplete, delayed, or insufficient
Coordinate testing across key lifecycle scenarios, including requisition creation, candidate selection, onboarding, new hire setup, promotions, pay changes, leaves, and terminations
Validate core security parameters, cross-system workflows, automated reporting outputs, and custom integrations
Ensure testing incorporates regional variations across the United States, Canada, and international business units
Validate country-specific differences in payroll-impacting data, compliance structures, benefits eligibility, and timekeeping rules
Identify and mitigate risks where testing is overly focused on a single country, company, or employee group
Coordinate defect tracking, ownership assignments, retesting workflows, and resolution cycles
Track business impacts, regional disruptions, and overall go-live risks to support go/no-go readiness decisions
Validate employee data, field mapping rules, data conversions, transformation logic, file outputs, and automated exception handling
Confirm integration outputs for demographics, payroll data, benefit deductions, and time tracking entries to prevent post-go-live disruption

Requirements

Proven experience in quality engineering, QA, HR systems testing, business analysis, or enterprise application implementations
Strong HR and People Systems domain experience paired with a thorough understanding of the employee data lifecycle
Experience testing HR, payroll, workforce management, benefits, talent acquisition, onboarding, or case management processes
Demonstrated experience creating comprehensive test plans, scripts, UAT scenarios, defect logs, test evidence, and readiness reports
Competency across functional, integration, regression, UAT, and end-to-end business process testing methodologies

Nice to have

Professional experience with enterprise HR platforms like UKG, iCIMS, workforce management systems, or payroll software
Experience supporting technology implementations, corporate mergers, acquisitions, system consolidations, or portfolio transformation programs
Experience testing payroll-impacting configuration, complex timekeeping rules, benefits eligibility tiers, and carrier vendor file structures
Proficiency with tracking and collaboration tools such as Jira, Azure DevOps, Smartsheet, Excel, or ServiceNow
Background working directly alongside external system integrators, software vendors, or implementation partners

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People Systems Quality Engineering Lead

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