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Intercom is seeking an experienced, curious and motivated People Systems Analyst to join our growing Enterprise Systems team. As a People Systems Analyst, you will be responsible for managing and maintaining our HRIS platform, ensuring its optimal performance, and leveraging its capabilities to streamline HR processes. This role will involve collaborating with various stakeholders, providing technical support, and implementing system enhancements to meet the organization's evolving HR needs. The People Systems Analyst will play a pivotal role in enhancing HR data accuracy, security, and reporting capabilities.
Job Responsibility:
Administer and maintain the HRIS platform (Workday), ensuring data integrity, system reliability, and smooth functionality
Serve as technical specialist for Workday Core HCM, Payroll, Benefits, Compensation, Absence, Time Tracking, Security, Reporting and Dashboards
Manage user access and permissions to ensure data security and privacy compliance
Demonstrates understanding with system architectures, process flows, and integrations involving various applications
Partner with cross functional teams to gather requirements, design, test, and implement solutions for the business
Collaborate with partner teams (People and IT teams) to configure and optimize HRIS modules, workflows, and data fields to align with business requirements
Provide end-user support, troubleshooting, and issue resolution for Workday-related queries
Develop and maintain custom reports, dashboards, and data visualizations to provide insightful HR metrics and analytics to stakeholders
Ensure HRIS compliance with relevant data protection and privacy regulations (e.g., GDPR, CCPA)
Monitor and audit HR data regularly to maintain data accuracy and integrity, implementing necessary corrections as needed
Stay updated on Workday updates and industry best practices to enhance system security and compliance
Provide training and support to HR staff and end-users on HRIS functionalities and best practices
Act as a subject matter expert on HRIS-related inquiries and troubleshoot any technical issues that arise
Support HRIS system upgrades, work with vendors and internal teams to plan and execute the upgrade process smoothly
Support the implementation of new HRIS modules or features, ensuring successful adoption and utilization by stakeholders
Requirements:
Proven experience (typically 3+ years) as a Workday Administrator or in a similar role
Strong understanding of HR processes and workflows, with the ability to translate business requirements into HRIS solutions
Strong proficiency with Workday and experience with related people systems (Greenhouse, Lattice, Pave, etc)
Excellent analytical and problem-solving skills, with a keen eye for data accuracy and attention to detail
Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
Project management skills, capable of handling multiple initiatives and meeting deadlines in a fast-paced environment
Nice to have:
Workday Certification(s)
What we offer:
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage