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Randstad Logo Randstad · IT - Administration

People System Support Specialist - 2nd Level - German-speaking

Hungary, Budapest · Job Posted May 31, 2026
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Job Description

Build your career as a 2nd level People System Support Specialist with our German retail partner! In this role, you will play a key part in ensuring the stable and efficient operation of HR systems by resolving complex system-related issues, performing root cause analysis, and contributing to long-term system improvements. You will also support HR reporting activities, maintain high data quality standards, provide backup support for 1st-level requests when needed, and actively contribute to the continuous optimization of the HR system landscape.

Job Responsibility

  • Assist end-users in resolving 2nd level technical issues related to HR systems and tools
  • Troubleshoot and escalate user-reported problems to the appropriate resources for resolution
  • Conduct system testing and quality assurance to ensure optimal system performance and functionality
  • Provide training and guidance to first-level support staff on system usage and issue resolution
  • Collaborate with IT and HR teams to implement system enhancements and upgrades in compliance with data protection regulations
  • Contribute to the continuous improvement of system processes and documentation to enhance user experience and system efficiency

Requirements

  • Proficient in providing 2nd level technical support for HR information and management systems
  • hands-on experience with HR systems and tools
  • Fluent German and intermediate English skills
  • Familiarity with troubleshooting, testing, and quality assurance processes for system functionality
  • Knowledge of data protection regulations and compliance requirements for HR systems
  • Experience in training and supporting 1st level support staff on system usage and issue resolution
  • Ability to collaborate with cross-functional teams, including IT and HR departments, to implement system enhancements

What we offer

  • Competitive salary package
  • Work-life balance – home office opportunities
  • Opportunities for professional development through various programs and courses
  • Opportunity to join a dynamic and stable environment with a supportive and innovative company culture
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