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People System & Operations Specialist

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Heidi

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Location:
Australia , Sydney, Melbourne

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients. In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide. Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

Job Responsibility:

  • Own and continuously improve our Talent Acquisition (TA) Application Tracking Systems (ATS), ensuring best-in-class functionality, data integrity, globally compliant and best in class user experience for all
  • Act as the primary system administrator for People Tech systems—including our TA platforms and future HR technology stack—delivering seamless integrations and process automation
  • Drive projects focused on first-in-class recruitment operations, reporting, and tech optimisation to deliver data-driven insights for the People team
  • Lead and/or support change management initiatives, ensuring new TA or People Tech processes are adopted and enabling successfully across the business
  • Partner with stakeholders to understand hiring needs, delivering solutions that scale with growth, optimise candidate experience, and enable better hiring decisions
  • Identify opportunities for system and process enhancement and champion initiatives to improve the effectiveness and efficiency of both internal and external users
  • Collaborate with cross-functional teams—including IT, Legal, People & Culture, Security, hiring teams, and external vendors—to deliver key system and process improvements

Requirements:

  • 2+ years of experience in recruitment operations, with hands-on expertise maintaining and optimising TA systems (e.g., Ashby, Greenhouse, Workday, SmartRecruiters, Lever, etc.)
  • Proven ability to manage programs and projects within People Tech, demonstrating sound technical skills and a knack for problem-solving
  • Experience with change management: driving technology or process changes to successful adoption across teams
  • Strong stakeholder management skills—able to communicate technical concepts to non-technical audiences and build collaborative relationships across levels
  • Comfort with data and reporting
  • able to analyse, interpret, and present information that shapes talent decisions
  • An agile, curious mindset, open to learning new tech systems and contributing across other People/HR Tech domains as the business evolves
  • Effective at balancing high standards with pragmatic delivery in a fast-growth, high-impact environment
  • Attitude is more important than experience—if you are a competitive, highly motivated operator with a hunger to continuously grow and build strong relationships, we want to hear from you
What we offer:
  • Flexible hybrid working environment, with 3 days in the office
  • A generous personal development budget of $500 per annum
  • Learn from some of the best engineers, operators, and creatives—joining a diverse and supportive team
  • Become an owner, with shares (equity) in the company
  • The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
  • If you have an impact quickly, the opportunity to fast track your startup career!

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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