People Services Team Leader

• Lead, coach, and develop a team of People Services professionals, fostering a culture of accountability, collaboration, and continuous improvement
• Support onboarding, training, and ongoing development of new and existing team members
• Provide day-to-day guidance, feedback, and support to ensure team success and engagement
• Conduct performance management activities, including goal setting, coaching, and development planning
• Ensure accurate and timely execution of People Services transactions across onboarding, scheduling, employee lifecycle events, and workforce administration
• Maintain and monitor service level agreements (SLAs), ensuring consistently high-quality employee experiences
• Act as an escalation point for complex employee inquiries and operational issues
• Ensure compliance with policies, processes, and data integrity standards
• Partner with HR stakeholders and business leaders to identify opportunities for service improvement and operational efficiencies
• Support the growth and maturity of the People Services function through process optimization and standardization
• Contribute to the design and rollout of new processes, tools, and ways of working
• Utilize HR systems such as Workday, Greenhouse and ServiceNow to manage cases, workflows, and reporting
• Support system-related training and adoption within the team
• Partner with HRIS and other teams to support enhancements and process changes
• Balance day-to-day operational leadership with project-based work
• Support or lead People Services projects, ensuring timely delivery and clear communication
• Train team members on new processes, tools, and updates as the function evolves

• Previous HR experience leading a team to provide HR administration and transactional support
• Previous experience providing first-line HR support and guidance to employees/managers
• Up to date knowledge and understanding of employment
• The ability to adapt quickly to changing
• Methodical and organized with the ability to meet deadlines and prioritise a busy and varied workload
• Detail-oriented, responsive with a customer service minded mentality
• Excellent interpersonal communication skills with an ability to develop strong, positive & productive relationships
• Supports an environment that promotes customer service, teamwork
• Excellent team player who can work flexibly and manage a team workload to meet business requirements
• Ability to work with all levels of the
• Proficient working with HR systems, cloud based, preferably Workday and proficient in Microsoft packages including Outlook, Excel, PowerPoint and SharePoint as well as Greenhouse Onboarding and Recruiting
• Resilience and tenacity to see things through to
• Initiative and drive to continuously identify ‘better ways’ of working to improve efficiency

• SHRM CP/PHR qualified or a willingness to work towards a relevant
• Previous experience of leading a HR Shared Service delivery

An exceptional range of flexible benefits, personal support and tailored learning and development opportunities