People Services Team Leader, IKEA

People Services Team Leader

IKEA

Location:
India, Bangalore

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As the leader of a GBO People Services team, you're responsible to lead one of the GBO People Services teams for Australia, which is responsible for P&C processes (Personnel Administration, Payroll, Recruitment, Onboarding, Offboarding, Benefits, Learning and Development) as per defined and agreed scope, execute delivery of services on high professional standard and strive to meet or exceed agreed service levels.

Job Responsibility:

Lead the country Personnel Administration/Payroll team to deliver high-quality services efficiently
Adhere to defined KPIs/SLAs
Act as an expert, leading solution implementation
Develop team competence through coaching and training
Resolve and escalate issues promptly
Drive continuous process improvement
Closely cooperate with Transition Project Leader to secure migration plan for transferring/transitioning services
Active participation & coordination in relevant project deliverables
Actively participate in Work shadowing and KT from GBO Counterparts in regional hub to GBO Global Hub
Foster strong relationships with partners
Allocate team resources effectively
Recruit, coach, and develop team members
Motivate the team to deliver outstanding service

Requirements:

Strong knowledge of HR Processes (including Payroll) (with min. 8 years of experience) preferably Australia processes and with min 3yrs of People Manager experience
Passion for working with people and leading them by example
Strong communication in English
Passion for transition and leading the change
Service oriented and customer focused background
Understanding and passion for IKEA values

Nice to have:

Comprehensive understanding of the IKEA HR system landscape
Proficiency in modern office practices, procedures, and equipment

Additional Information:

Job Posted:
June 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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