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Coca-Cola HBC Logo Coca-Cola HBC · Human Resources

People Services Team Lead

Bulgaria, Sofia · Job Posted April 11, 2026
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Job Description

As a People Services team, we are collaborative and people-focused, supporting 23 countries across the Coca-Cola HBC family. Our purpose is to guide and administer the entire employee lifecycle—from hire to retire—including hiring and onboarding, position changes, master data management, compensation and benefits administration, performance and learning administration, and leave management. We pride ourselves on managing the administrative backbone of the employee journey, ensuring every step is smooth, accurate, and fully documented. Working closely with our local partners, we deliver timely, high-quality services that help our business succeed. We continuously strengthen our impact through reporting, data analysis, project management, and a strong internal knowledge-sharing culture.

Job Responsibility

  • Guide and administer the entire employee lifecycle—from hire to retire—including hiring and onboarding, position changes, master data management, compensation and benefits administration, performance and learning administration, and leave management
  • Manage the administrative backbone of the employee journey, ensuring every step is smooth, accurate, and fully documented
  • Deliver timely, high-quality services that help our business succeed
  • Strengthen impact through reporting, data analysis, project management, and a strong internal knowledge-sharing culture

Requirements

  • Collaborate as part of a team, sharing best practices, knowledge, and ideas
  • Have excellent English communication skills (written and verbal)
  • Have experience with MS Excel and other MS Office products
  • Lead and motivate your team, including coaching, performance management, and development
  • Manage HR projects, coordinating team members, timelines, and deadlines to achieve HR and customer objectives
  • Handle operational issues remotely, resolving them professionally and appropriately
  • Prioritize conflicting demands and tasks effectively to maintain service quality
  • Apply numerical skills to analyze and interpret HR data, monitoring KPIs and performance metrics
  • Support training management and administration processes
  • Maintain and develop productive relationships with internal stakeholders and customers
  • Drive process design, improvement, and automation initiatives to enhance efficiency
  • Ensure confidentiality, respect, and compliance regarding company and employee information
  • Communicate clearly and professionally across all levels of the organization
  • Manage budgets, resources, and workflows efficiently, ensuring alignment with business needs
  • Promote a culture of accountability, continuous improvement, and high-quality service delivery

Nice to have

  • Have prior experience in a multinational or shared services environment, preferably with HR/People Services projects
  • Have strong people leadership skills, including coaching, listening, and performance setting
  • Are comfortable analyzing results, identifying variances from targets, and providing actionable recommendations
  • Can design and improve business processes and workflows
  • Quickly understand customer requirements and adapt to different business needs
  • Are highly organized, resilient under pressure, and able to manage multiple priorities
  • Are comfortable working to defined KPIs and maintaining service standards
  • Demonstrate excellent verbal and written communication skills
  • Approach problem-solving proactively, applying initiative and available resources to resolve issues
  • Build trust with colleagues, employees, and managers while maintaining a positive, professional attitude

What we offer

  • Attractive benefits package: food vouchers, additional health insurance, performance bonus, a sport card, and exclusive discounts
  • Buddy who will introduce you to the business and your daily routines during your onboarding period
  • Clear guidelines for market execution and tools to track results, understand progress and achieve targets
  • Professional and personal learning & development opportunities
  • Experience within an international working environment and a passionate team
  • Exciting and challenging tasks with the ability to influence the company's strategy and contribute to our success
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