People Services Specialist, IKEA

IKEA

Location:
United States, Baltimore

Category:
Human Resources

Contract Type:
Employment contract

Salary:

21.49 - 30.63 USD / Hour

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Job Description:

People Services Specialist role at IKEA focusing on HR administration, co-worker life cycle data management, and providing P&C services through phone, email, and chat support in a hybrid work environment

Job Responsibility:

Execute work to capture and maintain all relevant co-worker life cycle data in the appropriate systems to achieve operational goals and objectives
Execute work to produce all relevant human resource documentation complying with relevant legislation, service level agreements, Ingka policies, guidelines, as well as operational goals and objectives, updating working guidelines and documentation according to changes
Collaborate with stakeholders to participate in relevant human resource internal activities to ensure accuracy and timeous delivery of personnel administration, as well as P&C services that achieve operational goals and objectives
Seek guidance from relevant stakeholders to develop own goals and objectives that are in line with team goals and objectives
Monitor the quality of services in the area of responsibility and partner with other internal and external departments and P&C locations to address all issues, in cooperation and upon consultation with Team Leaders/PA/PY Manager

Requirements:

University degree and 1 year of related experience, or minimum 3 years of related experience
3 – 5 years' experience in a shared services/call center environment for a large national company
1 – 3 years' experience with SAP, HRMS or other related HRMS software
1 – 3 years' experience in Human Resources, including concepts and administration of Payroll, Benefits, Compensation, and/or Recruitment
Basic knowledge and understanding of Federal, State, and Local legislative employment and health care laws and regulations
Proven experience providing an excellent level of customer service through live phone calls, email, and chat
Strong oral and written communication skills
Ability to handle confidential information with discretion
Excellent time-management skills
Demonstrated proficiency with the use of a computer and software applications including Microsoft Office
Interpersonal skills and comfortable working with all levels in the organization
Bilingual in English and Spanish

What we offer:

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
A fun and inclusive work environment

Additional Information:

Job Posted:
November 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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People Services Specialist