People Services Specialist Job at Coursera

People Services Specialist

Coursera

Location:
India

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a highly dedicated and customer-centric People Services Specialist to join our dynamic team in India. As a People Services Specialist, you will be responsible for managing the entire employee lifecycle from onboarding to offboarding. Our ideal candidate is one with at least 3-5 years of overall experience in HR Operation/Shared Services and 2 years of relevant experience in HRIS tools like Workday & ServiceNow. As a People Services Specialist, you will play a crucial role in supporting the people strategy through the development, optimization, and implementation of people processes and programs. You will also oversee the day-to-day responsibilities associated with people operations. We’re looking for a candidate who is collaborative and passionate about developing and implementing innovative HR processes and solutions.

Job Responsibility:

Expertly interact with our employees as their first point of contact with our ticketing system, ServiceNow
Create an environment of “I’m here to help!” and “Let’s find out together” to assist employees with day-to-day questions
Manage and continuously improve the way we welcome new hires. This includes doing background checks, sending welcome emails, onboarding schedule, and more
Maintain accurate and up-to-date employee records, including contracts, personal information, and performance data
Manage the offboarding process smoothly, get their feedback, and use that information to help make better future decisions
Administer Employee benefits programs as well as leave of absence
Liaise with employees, managers, and other internal teams including People Business Partners, Payroll, Benefits, Compensation, Legal, Talent Operations and IT to provide direction and clarity on processes related to the employee life cycle
Ensure compliance with all applicable policies and procedures and conduct regular audits of documentation and operational processes
Create and maintain standard operating procedures for internal People Operations processes
Utilize HR data to generate detailed analytical reports on key metrics, enabling informed decision

Requirements:

3-5 years of experience in HR Shared services role, ideally in a fast-paced and global environment
Proficient in ServiceNow ticketing systems and Workday HRIS tools
Working knowledge of US/India/EMEA employment legislations and regulations
Is a natural problem solver, using sound judgment to creatively remove obstacles and can work independently
Top-notch organization skills and strong attention to detail
Tremendous emotional intelligence, empathy and great judgment
Exceptional communicator in both written and verbal interactions
Ability to analyze and synthesize ticketing metrics and data to identify trends, patterns, and areas of opportunity
Proficient expertise in ServiceNow ticketing systems, along with mandatory practical involvement in HR and Payroll systems like Workday
Ability to quickly learn and efficiently navigate new systems and tools is required

Additional Information:

Job Posted:
March 04, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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