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The Learning & Development team are responsible for end-to-end administration processes for coworkers, line managers and HR business units. This requires accurate recording and maintenance of the process of enhancing employees with new knowledge, skills, and capabilities to improve their job performance and, therefore, the business's performance. L&D team also provide standard reports for internal and external monitoring purposes.
Job Responsibility:
Undertake responsibility in your area of competence to deliver high-professional, accurate, timely, compliant and consistent services according to KPIs and SLAs
Provide support to HR units in all L&D related topics
Monitor the quality of services in your area of responsibility and partner with other internal and external departments and HR locations to improve customer satisfaction
Ensure that Learning & Development processes are in line with global processes/directions, country specific requirements and internal auditing requirements
Entering Learning & Development related data into Cornerstone according to the documents received on time, and according to the procedures
Produce corresponding documents according to service level agreements
Accept and perform additional tasks delegated by team leader
Requirements:
Minimum 5+ years of advanced Learning and Development administration knowledge
Knowledge in HR related systems like Cornerstone, Service Now
Good computer skills especially Microsoft Office
Competent working alone on assigned tasks
Good communication and listening skill
Co-operative team player
Ability to manage projects/project teams to deliver project goals