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In the People Operations Support Team, you will process and maintain all incidents, requests, documents, and reports related to the P&C systems used by IKEA. You will also support IKEA co-workers and business partners in the P&C area by answering their questions related to P&C Systems or solving their problems reported through the ticket system. You will work closely with a Team Leader and a Buddy during onboarding to help you integrate with IKEA’s culture and values.
Job Responsibility:
uploading mass data into HR systems under guidance and following established processes
helping to maintain Organizational Management (OM) structures and support with standard and ad hoc reporting needs
being as a first point of contact for basic questions related to HR systems (e.g., SAP, SuccessFactors, Timekeeping systems), escalating more complex issues as needed
helping identify and resolve minor system issues with support from more experienced colleagues and learning to collaborate with internal teams and external system vendors
working closely with internal IKEA support teams and external partners like ADP and IT to ensure smooth system operations
1 on 1 meeting with your Team Leader to discuss your progress, challenges or sometimes simply have an informal conversation
weekly team meeting, e.g., discussing current topics, holiday plans, etc.
self-learning e.g., e-learning on a training platform, LinkedIn Learning
participation in FIKA - the coffee break (virtual or on the office patio)
Requirements:
you like variety, a sense of security, stability and you are open to other people
you find it easy to establish relationships with people, and in your interactions with others you focus on being authentic and nurturing a relaxed atmosphere between colleagues
you have bachelor’s degree with some previous experience in the HR systems (e.g., SAP, SuccessFactors, Timekeeping systems), (minimum 1 year)
you have at least a C1 level of English, so you're comfortable communicating in both spoken and written form
you are familiar with MS Office
caring for the planet and doing things with people in mind are important for you
you love learning new things, you enjoy taking the initiative and you do not shy away from a challenge
like us, you enjoy self-development and discovering your passions and new talents
you may have an educational background in HR or economics (appreciated but not mandatory)
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