People Services Center Analyst Job at General Motors (Taguig City)

People Services Center Analyst

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors
Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution
Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards
Adheres to established regulations, processes, procedures, plans and systems
Maintain and update process SOP Knowledge Base
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes

Fulltime

People Services Center Analyst - VPP

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors
Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution
Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards
Adheres to established regulations, processes, procedures, plans and systems
Maintain and update process SOP Knowledge Base
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes

Fulltime

People Services Analyst

We are looking for an expert in Excel reporting to analyze and manage the admini...

Location

Greece , Athens

Salary:

Not provided

Coca-Cola HBC

Expiration Date

Until further notice

Requirements

Min. 1-2 years of experience in reporting and analytics, working with Excel
Both verbal and written fluency in English (must)
Logical thinking, with attention to detail
Interest in HR, employee life cycle
Preferably experience in an international shared service center
Preferably experience with Workday and/or SAP

Job Responsibility

Perform routine analysis and create standard as well as customized reports when requested by line manager, stakeholders etc.
Identify and respond to internal and external customers’ needs, actively delivering customer service, which exceeds customer expectations.
Execute HR administrative operational activities related to any lifecycle event of the employee, documentation handling, data management, benefits, pre-payroll tasks and other HR services.
Make productive use of technology tools and systems to ensure effective service delivery and accurate data management.
Ensure effective customer relationships are established and maintained through providing a prompt service by fully understanding clients’ needs and requirements.
Deliver high quality service to the Shared Service Centre customers.
Monitor process documentation and update when needed (Training materials/OP validity).

What we offer

Development opportunities
Equal opportunity employer
Medical Insurance
Supportive team

People Services Senior Analyst - VPP

You will lead aspects of transformation and operations, at the business unit lev...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field is required
Experience working in a Shared Services / Contact Center environment as a call handler for a minimum of 2 years
Experience working in a Shared Services / Contact Center environment as a Trainer or Training Apprentice is preferred
Experience working with a diverse and multi-cultural team
Experience working for a multinational organization and working with colleagues internationally are preferred

Job Responsibility

Develops, updates and enhances the training content specific to the process
Acts as the full process trainer and Subject Matter Expert supporting the People Services professionals with questions on the floor
Dashboard/Data analysis focusing on NPS, CSAT, sentiment analysis and Internal Audits: performance and trends - run weekly quality reviews with Team Leaders and Supervisor
Case Management: Required to support operations 40-60% of the time when volume spikes
Works alongside Team Leaders and Supervisor on cases that are prone or have already been raised to escalation stage
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g.GM Answers) and escalating the case to Tier 2 and following through to resolution
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, simplicity, and safety
Evaluating peer check / post audit results and providing recommendations on how to improve quality and engage concerned teams in achieving improvement goals
Conducting meetings with team members to align process gaps based on escalated issues and post audit results
Quality Management: Run quality analysis: Calibration with Quality Auditors

Fulltime

People Services Senior Analyst - VPP

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field is required
Experience working in a Shared Services / Contact Center environment as a call handler for a minimum of 2 years
Experience working in a Shared Services / Contact Center environment as a Trainer or Training Apprentice is preferred
Experience working with a diverse and multi-cultural team
Experience working for a multinational organization and working with colleagues internationally are preferred

Job Responsibility

Develops, updates and enhances the training content specific to the process. Acts as the full process trainer and Subject Matter Expert supporting the People Services professionals with questions on the floor
Dashboard/Data analysis focusing on NPS, CSAT, sentiment analysis and Internal Audits: performance and trends - run weekly quality reviews with Team Leaders and Supervisor
Case Management: Required to support operations 40-60% of the time when volume spikes. Works alongside Team Leaders and Supervisor on cases that are prone or have already been raised to escalation stage. Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g.GM Answers) and escalating the case to Tier 2 and following through to resolution
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, simplicity, and safety. Evaluating peer check / post audit results and providing recommendations on how to improve quality and engage concerned teams in achieving improvement goals. Conducting meetings with team members to align process gaps based on escalated issues and post audit results
Quality Management: Run quality analysis: Calibration with Quality Auditors
escalated cases analysis to identify root cause and address improve the process. Additional audits to focus on analyst performance improvements during the Academy Bay period. Maintaining relevant reports for post audit results. Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes. Monitoring peer check / post audit results and ensuring that practical problem solving is applied to any process gaps and critical escalations
Project Management: Participating in project teams for performance improvement and initiatives. Monitoring and ensuring compliance to project plans based on the standards set
Relationship Management: Coordinating closely with other concerned teams within People Services, GBS, and counterparts in various countries. Contributing to the implementation of projects relating to quality improvements and service excellence
Operational Efficiency: Serving as information source for routine and non-routine questions on the floor. Monitoring transactions of team and conducting periodic check of the performance of the Junior Analysts during the Academy Bay period. Ensuring that the team members comply with the Global service level agreement, GM Corporate policies, and external regulatory requirements. Ensuring that the team performs based on the approved guidelines and standard operating procedures
Complaint Management: Ensuring timely resolution of clients’ issues and concerns. Escalating of complex transactions to the People Services Team Leader or Supervisor and / or concerned teams, as applicable

Fulltime

Assistant Vice President, Data Center Physical Provisioning - Technical Analyst

OVERVIEW: The APAC Data Center Physical Provisioning (DCPP) discipline is respon...

Location

Japan , Yokohama

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

A minimum of a BA degree in business administration, Computer Science, Engineering and/or seven years of prior data center operations experience in the implementation, maintenance and analysis of data center facilities, hardware, and communications infrastructure.
Strong background in data center strategies, tools and effective troubleshooting techniques.
Hands-on individual with multiple hardware platform knowledge (HP, Dell, EMC, IBM, Cisco, Cloud Computing, etc.) is required.
Strong background on enterprise data center facilities and infrastructure environments such as PDUs, RPPs, Network and SAN infrastructures.
Strong background on complex Enterprise class inter-networked environments.
Excellent organizational skills and a people oriented management style preferred.
Good interpersonal skills and ability to multi task to lead several priorities in a rapidly changing environment.
Excellent Communication and Writing skills.
Knowledge of the Service Now, DCIM, VISIO, CAD, Microsoft Technologies, project management processes and associated tools.
Logical problem solving techniques and associated experience in system, data center facilities, and telecommunications.

Job Responsibility

Lead the team that maintains current updates to the inventory control systems
Update documentation such as procedures and audit documents
Update the weekly report and distribute to administration
Lead team on project priorities within the site along with key updates to the SP site
Create the weekly rack and stack change control list
Authorize changes throughout the day for records assigned to DCPP
Distribute the daily and weekend changes for the site
Resolve trouble tickets assigned to DCPP
Perform hardware elevations for various new hardware installations
Coordinate facility activities such as electrical installs, UPS functions, new equipment installation and/or the de-installation of old equipment with Site Management

Fulltime

Patient Relations Analyst - Bilingual Spanish Required

We're building a world of health around every individual — shaping a more connec...

Location

United States , Joliet

Salary:

21.10 - 44.99 USD / Hour

CVS Health

Expiration Date

November 01, 2026

Requirements

Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
US work authorization
Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) as required by center's demographics
Experience with helping patients or customers understand their insurance coverage
A passion for working with others to create an unmatched patient experiences
A problem-solving orientation and a flexible and positive attitude
Sales background preferred
Experience with and a supportive attitude toward our patient population of older adults
CRM experience a plus
Bachelor degree preferred, or equivalent experience

Job Responsibility

Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
Serve as internal resource in the clinic on insurance questions for providers and staff
Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
Manage the welcome visit and orientation process for new Oak Street Health patients
Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
Support the clinic management team on operational activities as needed, including scheduling and billing
Provide exceptional customer service
Foster patient engagement through the design and execution of events, including center tours
Other duties as assigned

What we offer

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
other resources, based on eligibility
CVS Health bonus, commission or short-term incentive program

Fulltime

Order Support Manager

The Order Support Manager leads a team of approximately 10–12 Order Entry Specia...

Location

United States , Greenwood; Houston; Richmond; Warminster

Salary:

80000.00 - 115000.00 USD / Year

Alfa Laval

Expiration Date

Until further notice

Requirements

Associates or Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field preferred. Equivalent combination of education and relevant work experience will be considered.
3+ years of experience in order entry, order management, inside sales support, or supply chain coordination within an industrial equipment, manufacturing, or capital goods environment.
2+ years of people leadership experience, including team supervision, performance management, and individual coaching.
Experience managing high-volume, accuracy-sensitive transaction processing teams is strongly preferred.
Deep understanding of the purchase order validation and order entry process, including the downstream impact of data errors on fulfillment, customer communication, and revenue recognition.
Demonstrated ability to manage team performance through data — comfortable owning accuracy and throughput KPIs, identifying error patterns, and implementing corrective action.
Proficiency with ERP and order management platforms (experience with SAP, OneService, or similar enterprise systems preferred).
Detail-oriented and process-disciplined — able to build and enforce a quality-first culture without creating a punitive environment.
Strong communicator across functions — able to work constructively with peer managers (Quote Support, Customer Fulfillment, Workflow Optimization) to resolve shared operational challenges.
Comfortable leading a team through change — able to translate new processes and tool updates into clear, practical direction for frontline team members.

Job Responsibility

Leads, coaches, and develops a team of approximately 10–12 Tier 1 Order Entry Specialists
Conducts regular 1:1s, team huddles, and performance reviews
Partners with the Training & Knowledge Specialist to identify skill gaps and build targeted development plans
Manages day-to-day team scheduling, workload distribution, and capacity planning
Responsible for the recruitment, onboarding, and ramp-up of new Quote specialists
Oversee the daily order entry operation to ensure team delivers against SLAs
Reviews and resolves escalated order entry issues
Monitors quote accuracy rate (target: 98% error-free) and takes corrective action
Monitors the order entry accuracy rate (target: 98% error-free) and drives root cause review
Enforces data entry standards across all systems

What we offer

medical/dental/vision/life insurance
401(k) plan

Fulltime

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People Services Center Analyst

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