People Services Associate - Absence Job at Bakkavor (Spalding)

Job Description

In this busy and exciting role, you will provide high quality, consistent and compliant advice, support and resolution to all tier one absence customer requests for assistance to MyHR Employee Services – ensuring that all responses delivered are within agreed parameters in order to maximise customer efficiency, effectiveness, and confidence. You will administer a diverse range of operational Absence and HR Administration related tasks associated with the employee lifecycle promptly and within agreed procedures, standards and timescales.

Job Responsibility

Provide first line advice, guidance and support to customer absence requests for assistance to the MyHR Shared Service Centre in a timely manner and in accordance with the MyHR Employee Service Standard Operating Procedures (SOPs), Service Level Agreement, Company policy, procedures and employment legislation
When necessary, liaise with colleagues in other areas of MyHR Services, Centre of Expertise or HR Business Units to resolve issues and provide service as appropriate, attempting to resolve matters first time, as opposed to simply handing off
Maintain team and customer relationships through advice, support and continuous improvement, providing a great experience first time, every time
Provide proactive assistance and support to colleagues to ensure that requests are effectively managed, that workload is fairly shared and that bottlenecks within the team are avoided
Ensure that relevant records and systems are maintained and that all employee data is entered into the HR Information System in real time and any other associated systems in a timely, accurate and consistent manner
Be an active member of the team developing MyHR Employee Services by feeding back and contributing to the improvement of the efficiency and effectiveness of the service, including making recommendations for new ideas and ways of working
Helping to maintain a bank of frequently asked questions to help standardise the quality of responses to generic queries
Maintain a working knowledge of HR policies and procedures
Encourage self-service, wherever possible, and signpost customers to policies, procedures and supporting resources including Line Manager toolkits, Process Maps and Behavioural Guides
Generate weekly / monthly absence reports for customers and HR colleagues to support the business with essential absence data in accordance with SLA and service requirements, using all HR systems to acquire relevant data
Ensure a high level of confidentiality is maintained in all aspects of work

Requirements

Proven experience of providing administrative support within a busy office environment
Experience, understanding and competent in the use of the Microsoft suite of products including outlook, word, excel and power point
Accuracy/thoroughness, diligence and the ability to identify errors and/or omissions
Clear and articulate communicator
Proactive, organised, and sound analytical/problem solving skills
Flexibility in approach and thinking
Ability to handle confidential information discretely, professionally and appropriately and comply with GDPR regulations
Remain calm and ability to work under pressure
Delivery focus and willingness to go the extra mile
A willingness to embrace new HR technologies and changing processes
Strong team working skills focusing on sharing best practice and supporting colleagues

Nice to have

Customer service qualification/experience
Administration experience advantageous

What we offer

Competitive salary and job-related benefits
Holidays
Competitive matched pension contribution
Life insurance up to 4x salary
Company share save scheme
Greencore Qualifications
Exclusive Greencore employee discount platform
Access to a full Wellbeing Centre platform
Enhanced parental leave and menopause policies

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People Services Associate - Absence

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