People Services Analyst Job at Coca-Cola HBC (Athens)

People Services Senior Analyst - VPP

You will lead aspects of transformation and operations, at the business unit lev...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field is required
Experience working in a Shared Services / Contact Center environment as a call handler for a minimum of 2 years
Experience working in a Shared Services / Contact Center environment as a Trainer or Training Apprentice is preferred
Experience working with a diverse and multi-cultural team
Experience working for a multinational organization and working with colleagues internationally are preferred

Job Responsibility

Develops, updates and enhances the training content specific to the process
Acts as the full process trainer and Subject Matter Expert supporting the People Services professionals with questions on the floor
Dashboard/Data analysis focusing on NPS, CSAT, sentiment analysis and Internal Audits: performance and trends - run weekly quality reviews with Team Leaders and Supervisor
Case Management: Required to support operations 40-60% of the time when volume spikes
Works alongside Team Leaders and Supervisor on cases that are prone or have already been raised to escalation stage
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g.GM Answers) and escalating the case to Tier 2 and following through to resolution
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, simplicity, and safety
Evaluating peer check / post audit results and providing recommendations on how to improve quality and engage concerned teams in achieving improvement goals
Conducting meetings with team members to align process gaps based on escalated issues and post audit results
Quality Management: Run quality analysis: Calibration with Quality Auditors

Fulltime

People Services Senior Analyst - VPP

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field is required
Experience working in a Shared Services / Contact Center environment as a call handler for a minimum of 2 years
Experience working in a Shared Services / Contact Center environment as a Trainer or Training Apprentice is preferred
Experience working with a diverse and multi-cultural team
Experience working for a multinational organization and working with colleagues internationally are preferred

Job Responsibility

Develops, updates and enhances the training content specific to the process. Acts as the full process trainer and Subject Matter Expert supporting the People Services professionals with questions on the floor
Dashboard/Data analysis focusing on NPS, CSAT, sentiment analysis and Internal Audits: performance and trends - run weekly quality reviews with Team Leaders and Supervisor
Case Management: Required to support operations 40-60% of the time when volume spikes. Works alongside Team Leaders and Supervisor on cases that are prone or have already been raised to escalation stage. Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g.GM Answers) and escalating the case to Tier 2 and following through to resolution
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, simplicity, and safety. Evaluating peer check / post audit results and providing recommendations on how to improve quality and engage concerned teams in achieving improvement goals. Conducting meetings with team members to align process gaps based on escalated issues and post audit results
Quality Management: Run quality analysis: Calibration with Quality Auditors
escalated cases analysis to identify root cause and address improve the process. Additional audits to focus on analyst performance improvements during the Academy Bay period. Maintaining relevant reports for post audit results. Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes. Monitoring peer check / post audit results and ensuring that practical problem solving is applied to any process gaps and critical escalations
Project Management: Participating in project teams for performance improvement and initiatives. Monitoring and ensuring compliance to project plans based on the standards set
Relationship Management: Coordinating closely with other concerned teams within People Services, GBS, and counterparts in various countries. Contributing to the implementation of projects relating to quality improvements and service excellence
Operational Efficiency: Serving as information source for routine and non-routine questions on the floor. Monitoring transactions of team and conducting periodic check of the performance of the Junior Analysts during the Academy Bay period. Ensuring that the team members comply with the Global service level agreement, GM Corporate policies, and external regulatory requirements. Ensuring that the team performs based on the approved guidelines and standard operating procedures
Complaint Management: Ensuring timely resolution of clients’ issues and concerns. Escalating of complex transactions to the People Services Team Leader or Supervisor and / or concerned teams, as applicable

Fulltime

People Services Center Analyst

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors
Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution
Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards
Adheres to established regulations, processes, procedures, plans and systems
Maintain and update process SOP Knowledge Base
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes

Fulltime

People Services Center Analyst - VPP

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors
Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution
Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards
Adheres to established regulations, processes, procedures, plans and systems
Maintain and update process SOP Knowledge Base
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes

Fulltime

People Services Center Analyst

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors
Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution
Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards
Adheres to established regulations, processes, procedures, plans and systems
Maintain and update process SOP Knowledge Base
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes

Fulltime

Product Analyst - People & Culture and New Business

We are looking for a skilled and business-oriented People & Culture and New Busi...

Location

Egypt; Bulgaria; Greece

Salary:

Not provided

Coca-Cola HBC

Expiration Date

Until further notice

Requirements

University degree in a relevant field (Business, IT, Data Analytics, or related)
3+ years of experience in reporting and analytics, preferably in Commercial and/or HR domains
Strong hands-on experience with Power BI, SAP BW and SQL
Ability to capture business requirements, analyze, assess and provide guidance on potential technical solutions
Experience in working together with developers providing solutions to business requests
Leading or supporting complex Projects related to consumer and/or customer facing Solutions
Knowledge and experience with Agile/Scaled Agile and DevOps delivery models
Strong FMCG industry-specific solutions knowledge and business experience in Commercial area
Proven ability to work in a multi-cultural environment
Strong communication and influencing skills

Job Responsibility

Analyze and translate business requirements into clear technical specifications for reporting and analytics solutions, provide input to effort estimation and solution feasibility
Ensure alignment in People & Culture and New Business objectives with technical capabilities
Support simplification and standardization of processes together with the Product Manager and Solution Architect
Support workforce analytics initiatives including performance, engagement, headcount and talent analytics
Translate business requirements into scalable analytical solutions, ensuring data accuracy, security, and compliance in People & Culture reporting
Partner with HR stakeholders to improve adoption and data-driven decision making
Support development of reporting and analytics solutions for New Business initiatives, commercial performance, and market expansion
Identify insights opportunities to drive revenue growth, customer acquisition, and commercial effectiveness
Provide proactive recommendations for sustainable improvements and addressing performance and usability gaps, regulary analyse countries and end-users feedback
Collaborate with Product Manager, Architects and Technical Leads to manage and prioritize the product backlog, assess User Story delivery as part of the Visual Analytics DevOps Team

What we offer

Development opportunities
Equal opportunity employer
IT Equipment
Learning programs
Work with iconic brands
Supportive team
Volunteering Opportunities

People Operations Analyst

Our client, a global private investment firm based in New York City, is seeking ...

Location

United States , New York

Salary:

110000.00 - 120000.00 USD / Year

Beacon Hill

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Human Resources, Business, Data Analytics, or a related field, required.
2+ years of experience in People Operations, HR analytics or HR operations within financial services, required.
Experience supporting HR processes across the employee lifecycle including onboarding, offboarding, HR data management, and recruiting coordination.
Strong analytical skills with experience maintaining HR data, generating reports, and supporting HR metrics and dashboards.
Highly organized with exceptional attention to detail and strong project management abilities.
Excellent interpersonal and communication skills with the ability to collaborate across teams and global offices.
Ability to work effectively in a fast-paced environment and manage multiple priorities.

Job Responsibility

Support a wide range of people operations initiatives across the full employee lifecycle, including HR data and analytics, recruiting coordination, HR systems administration, benefits and payroll support, and compliance.

What we offer

Health, dental, and vision coverage
Performance-based bonuses
Exposure to a high-caliber and collaborative team with direct access to senior leadership
Strong growth opportunities within a fast-scaling, high-visibility environment.

Fulltime

Senior People Analytics Analyst

InnovAge is on a quest to enhance our strategic HR capabilities and drive innova...

Location

United States , Denver

Salary:

103300.00 - 134400.00 USD / Year

InnovAge

Expiration Date

Until further notice

Requirements

A minimum of 3 years of proven experience in an analytical role, within, people analytics, or a related field
A Bachelor's degree in Data Science, Statistics, Computer Science, or a related field
Proficiency in data querying, analysis, dashboard creation, and visualization techniques, with a strong command of tools such as SQL, Tableau, and Power BI
A solid grasp of measurement methodologies and statistical and predictive analytics, including experience with statistical software such as R, Python, or SPSS
Demonstrated ability to interpret complex data and translate it into actionable insights and compelling narratives for a non-technical audience
Experience with HR systems and databases
Excellent problem-solving skills and the ability to work independently as well as collaboratively in a team environment
Strong organizational and project management skills, with the ability to prioritize and manage multiple projects simultaneously
Strong attention to detail and a commitment to delivering high-quality, accurate analytics solutions
Effective communication skills, both written and verbal, with the ability to clearly convey complex concepts to stakeholders at all levels

Job Responsibility

Lead the charge in establishing a robust people analytics framework, enabling data-driven strategies for talent development, retention, and organizational growth
Act as a strategic advisor, leveraging analytics to provide deep insights into workforce dynamics, predict future trends, and recommend interventions that align with InnovAge's core values and business goals
Spearhead initiatives to enhance employee experiences through data, identifying opportunities to improve well-being, career development, and engagement, thus positioning InnovAge as an employer of choice
Cultivate a culture of transparency and insight, where data informs leadership decisions and employee initiatives, enhancing our commitment to creating exceptional workplace environments and fostering innovation
Leverage deep understanding of business objectives to transform them into actionable people metrics and scalable solutions
Utilize expertise in data management, analytics, and visualization to empower InnovAge with insights for evidence-based decision-making
Design and implement a robust data architecture with proactive monitoring to ensure real-time data intelligence and responsive methodologies
Craft and distribute user-friendly tools, dashboards, and reports for self-service analytics access
Enhance and apply a comprehensive data quality framework to perpetually elevate the integrity of our data
Guarantee uniformity in our approach to data gathering, definitions, and analytical standards across all platforms and teams

What we offer

medical/dental/vision insurance
short and long-term disability
life insurance and AD&D
supplemental life insurance
flexible spending accounts
401(k) savings
paid time off
company-paid holidays

Fulltime

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People Services Analyst

Job Description

Job Responsibility

Requirements

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