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Vision Express Logo Vision Express · Human Resources

People Services Advisor

United Kingdom, Nottingham · Job Posted February 08, 2026
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Job Description

Step into a role that’s all about delivering an exceptional colleague experience. As a People Services Advisor, you’ll be a trusted first point of contact for HR‑related queries across Vision Express, supporting colleagues and managers with clear, timely and empathetic guidance. You'll play a pivotal role in ensuring our key people processes run smoothly, from onboarding to moments that matter, all while helping maintain a positive and supportive workplace.

Job Responsibility

  • Processing all starters, leavers and contractual changes accurately and within agreed timeframes
  • Creating and issuing contracts and employment documentation
  • Acting as the first point of contact for colleagues and managers
  • Providing clear, accurate HR advice within policy guidelines
  • Coordinating moments that matter including maternity processes and long‑service awards
  • Using the People Services/Payroll Database to generate reports
  • Ensuring exceptional service delivery in line with departmental KPIs

Requirements

  • A proven track record of delivering exceptional customer service
  • Confident communication skills
  • Ability to prioritise effectively in a fast‑paced environment
  • Strong organisational skills and attention to detail
  • A team player who contributes to a positive, inclusive working environment
  • Someone who is empathetic, approachable and solutions‑focused

What we offer

  • Hybrid working with support office access in Ruddington
  • Company pension scheme
  • Life Assurance
  • Free eyewear annually (eligibility from day one!)
  • Free on‑site parking
  • Discounts for friends and family
  • Employee Assistance Program
  • 33 days annual leave (increasing with service) with the option to buy or sell holiday
  • Flexible health‑related benefits
  • Lifestyle benefits including Gymflex, Dining Cards, discounted travel insurance, Experience Days and Cycle to Work
  • Opportunities to support the OneSight EssilorLuxottica Foundation
  • A collaborative internal community with opportunities to learn, share and grow
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