People Services Administrator

• Maintaining employee records and HR systems
• Data entry, processing changes, checking information, correcting errors
• Proactively following up outstanding documentation
• Supporting core people processes such as absence recording, contractual changes and general HR administration
• Responding to queries from staff and managers by email, phone or Teams
• Supporting essential compliance activities including DBS renewals, right to work checks and driving checks
• Producing reports, supporting audits and assisting with business-as-usual activity
• Working closely with colleagues, offering practical support
• Helping to free up capacity so the team can focus on system implementation, projects and service improvements
• Suggesting improvements to processes and ways of working

• Experienced HR or People Services administrator
• Solid understanding of HR administration and processes
• Comfortable making day-to-day decisions using good judgement within a people services environment
• Highly organised, methodical and detail-focused
• Strong commitment to accuracy and data quality
• Naturally curious and conscientious
• Willing to check information, chase missing documentation and question inconsistencies
• Customer-focused, approachable and supportive
• Ability to build trust and work collaboratively
• Handle sensitive and confidential information with professionalism and discretion
• Experience of working with HR systems is essential
• CascadeHR and People XD a strong advantage
• Confidence using Microsoft applications

Experience with CascadeHR and People XD HR systems

• Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover
• 25 days annual leave increasing to 30 days with service, with the ability to buy and sell up to 5 days pro rata
• Time off for volunteering, health screening and more
• 9 Bank Holidays per annum, including an extra day at Christmas
• Opportunities to develop and grow
• Regular feedback, training and support from your manager and team
• Comprehensive sickness support including a generous sick pay scheme, critical illness cover, employee assistance and counselling services and a cash plan benefit