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People & Service Team Leader

riverisland.com Logo

River Island

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Location:
United Kingdom , Sheffield Meadowhall

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Category:
-

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Contract Type:
Not provided

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Salary:

26445.00 GBP / Year
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Job Description:

We are looking for an energetic and inspiring People & Service Team Leader to support our store operations and lead our team to success. As a People & Service Team Leader, you will constantly strive to improve the customer journey through creating an engaged and motivated team who deliver exceptional customer service. Supporting the People & Service Manager to develop the team and maintain visual and operational standards, and in turn driving conversion, sales and KPIs.

Job Responsibility:

  • Consistently deliver great service and role model this throughout the store team
  • Create a diverse and inclusive environment
  • Create a wellbeing culture in store
  • Confidently duty manage in all areas of the store operation
  • Support the People & Service Manager to delight customers
  • Support the People & Service Manager to empower the team
  • Have a good understanding of commercial tools
  • Take accountability to drive store KPIs
  • Support the management of store operations
  • Support the development of the store team

Requirements:

  • Previous experience in retail, preferably in a supervisor role
  • Passionate about fashion and stay updated on the latest trends
  • Strong communication and interpersonal skills
  • Ability to motivate and inspire a team
  • Proactive, adaptable, and thrive in a fast-paced environment
  • Love for the company's products
  • Ability to analyze customer feedback and sales data
  • Strong emotional intelligence
  • Comfortable with hands-on product movement, floor resets, and physical tasks
  • Willingness to work on weekends, public holidays, and key seasonal periods
  • Strong time management skills
  • Ability to foster a positive team culture
What we offer:
  • Generous 50% staff discount & uniform allowance
  • Discounts, benefits, financial advice, wellbeing solutions through the Retail Trust
  • Kindness Cupboards with basic food & hygiene products
  • Enhanced maternity, paternity, adoption & fertility treatment support
  • Give as you earn scheme, a ‘Giver Island’ day each year and matched funding
  • Progression focus and support with upskilling
  • Generous bonus scheme & private pension plan
  • 28 days (UK) paid holiday, inclusive of Bank Holidays
  • Option to buy additional holiday

Additional Information:

Job Posted:
February 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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