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People & Service Team Leader

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River Island

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Location:
United Kingdom , Basildon

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Category:
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Contract Type:
Not provided

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Salary:

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Job Description:

We are looking for an energetic and inspiring People & Service Team Leader to support our store operations and lead our team to success. As a People & Service Team Leader, you will constantly strive to improve the customer journey through creating an engaged and motivated team who deliver exceptional customer service. Supporting the People & Service Manager to develop the team and maintain visual and operational standards, and in turn driving conversion, sales and KPIs.

Job Responsibility:

  • Consistently deliver great service and role model this throughout the store team
  • Create a diverse and inclusive environment where all store team feel valued
  • Create a wellbeing culture in store by being a direct line of communication for the store team
  • Confidently duty manage in all areas of the store operation including product and operations
  • Support the People & Service Manager to consistently delight customers through delivering the best customer journey across service, people, visual and operations
  • Support the People & Service Manager to empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making
  • Have a good understanding of commercial tools and how to use to drive actions
  • Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs
  • Support the management of store operations, including compliance with health & safety standards
  • Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution

Requirements:

  • Previous experience in retail, preferably in a supervisor role
  • Passionate about fashion and stay updated on the latest trends
  • Strong communication and interpersonal skills
  • Ability to motivate and inspire a team to achieve their best
  • Proactive, adaptable, and thrive in a fast-paced environment
  • Love for the company's products
  • Ability to analyse customer feedback and sales data
  • Strong emotional intelligence
  • Hands-on with product movement, floor resets, and physical tasks
  • Available to work on weekends, public holidays, and during key seasonal periods
  • Strong time management skills
  • Ability to foster a positive team culture
What we offer:
  • Generous 50% staff discount & uniform allowance
  • Discounts, benefits, financial advice, wellbeing solutions and more through Reward Gateway
  • Kindness Cupboards to support with basic food & hygiene products
  • Support with enhanced maternity, paternity, adoption & fertility treatment
  • Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding
  • Progression focus throughout Retail & Head Office
  • Support with upskilling skills through on the job training and qualifications
  • A generous bonus scheme & private pension plan
  • 28 days (UK) paid holiday, inclusive of Bank Holidays
  • Option to buy additional holiday

Additional Information:

Job Posted:
February 01, 2026

Employment Type:
Parttime
Work Type:
On-site work
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