People & Service Team Leader Job at River Island (Thurrock)

People & Service Team Leader

We are looking for an energetic and inspiring People & Service Team Leader to su...

Location

United Kingdom , Stockton Teesside Park

Salary:

26445.00 GBP / Year

River Island

Expiration Date

Until further notice

Requirements

Previous experience in retail, preferably in a supervisor role
Passionate about fashion and stay updated on the latest trends
Strong communication and interpersonal skills
Can motivate and inspire a team to achieve their best
Proactive, adaptable, and thrive in a fast-paced environment
Love our products as much as we do

Job Responsibility

Consistently deliver great service and role model this throughout the store team
Create a diverse and inclusive environment where all your store team feel valued
Create a wellbeing culture in store by being a direct line of communication for the store team
Confidently duty manage in all areas of the store operation including product and operations
Support the People & Service Manager to consistently delight customers through delivering the best customer journey across service, people, visual and operations
Support the People & Service Manager to empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making
Have a good understanding of commercial tools and how to use to drive actions
Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs
Support the management of store operations, including compliance with health & safety standards
Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution

What we offer

Generous 50% staff discount & uniform allowance
Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust
Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed
Support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment
Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding
Progression focus throughout Retail & Head Office
Support with upskilling skills through on the job training and qualifications
A generous bonus scheme & private pension plan
28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays
Option to buy additional holiday

Fulltime

People & Service Team Leader

We are looking for an energetic and inspiring People & Service Team Leader to su...

Location

United Kingdom , Sheffield Meadowhall

Salary:

26445.00 GBP / Year

River Island

Expiration Date

Until further notice

Requirements

Previous experience in retail, preferably in a supervisor role
Passionate about fashion and stay updated on the latest trends
Strong communication and interpersonal skills
Ability to motivate and inspire a team
Proactive, adaptable, and thrive in a fast-paced environment
Love for the company's products
Ability to analyze customer feedback and sales data
Strong emotional intelligence
Comfortable with hands-on product movement, floor resets, and physical tasks
Willingness to work on weekends, public holidays, and key seasonal periods

Job Responsibility

Consistently deliver great service and role model this throughout the store team
Create a diverse and inclusive environment
Create a wellbeing culture in store
Confidently duty manage in all areas of the store operation
Support the People & Service Manager to delight customers
Support the People & Service Manager to empower the team
Have a good understanding of commercial tools
Take accountability to drive store KPIs
Support the management of store operations
Support the development of the store team

What we offer

Generous 50% staff discount & uniform allowance
Discounts, benefits, financial advice, wellbeing solutions through the Retail Trust
Kindness Cupboards with basic food & hygiene products
Enhanced maternity, paternity, adoption & fertility treatment support
Give as you earn scheme, a ‘Giver Island’ day each year and matched funding
Progression focus and support with upskilling
Generous bonus scheme & private pension plan
28 days (UK) paid holiday, inclusive of Bank Holidays
Option to buy additional holiday

Fulltime

People & Service Team Leader

We are looking for an energetic and inspiring People & Service Team Leader to su...

Location

United Kingdom , Trafford Centre

Salary:

26445.00 GBP / Year

River Island

Expiration Date

Until further notice

Requirements

Previous experience in retail, preferably in a supervisor role
Passionate about fashion and stay updated on the latest trends
Strong communication and interpersonal skills
Ability to motivate and inspire a team to achieve their best
Proactive, adaptable, and thrive in a fast-paced environment
Love for our products
Comfortable adapting to situations and juggling multiple tasks
Ability to analyse customer feedback and sales data
Strong emotional intelligence
Hands-on with product movement, floor resets, and physical tasks

Job Responsibility

Consistently deliver great service and role model this throughout the store team
Create a diverse and inclusive environment where all your store team feel valued
Create a wellbeing culture in store by being a direct line of communication for the store team
Confidently duty manage in all areas of the store operation including product and operations
Support the People & Service Manager to consistently delight customers through delivering the best customer journey across service, people, visual and operations
Support the People & Service Manager to empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making
Have a good understanding of commercial tools and how to use to drive actions
Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs
Support the management of store operations, including compliance with health & safety standards
Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution

What we offer

Generous 50% staff discount & uniform allowance
Discounts, benefits, financial advice, wellbeing solutions and more through Reward Gateway
Kindness Cupboards to support Islanders with basic food & hygiene products
Support with enhanced maternity, paternity, adoption & fertility treatment
Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding
Progression focus throughout Retail & Head Office
Support with upskilling skills through on the job training and qualifications
A generous bonus scheme & private pension plan
28 days (UK) paid holiday, inclusive of Bank Holidays
Option to buy additional holiday

Fulltime

Customer Service Team Leader – Construction

Campbell Property Group (CPG), one of Australia’s leading residential constructi...

Location

Australia , Norwest

Salary:

Not provided

DOMAINE HOMES

Expiration Date

Until further notice

Requirements

Proven experience as a hands-on customer service leader within the construction industry
Proven experience leading teams in high-volume customer centric environment
Demonstrated experience managing escalations and service recovery
Strong understanding of construction processes and customer touchpoints from contract to handover
Familiarity with HIA contracts, variations, DA/CDC processes, and document control
Proficient in CRM/project platforms such as ClickHome (or equivalent)
Empathetic and composed, with a strong sense of professionalism under pressure
People-focused and inspiring, with the ability to build trust and develop high-performing teams
Organised and detail-oriented, maintaining high standards of documentation and workflow
Collaborative and solutions-focused, fostering strong relationships across departments

Job Responsibility

Lead and coach a team of 6 CSCs across pre-construction and construction, setting clear expectations and career development plans
Conduct regular 1:1s, team meetings, and formal performance reviews
Drive a culture of accountability, ownership, and service excellence
Support onboarding, training, and continuous professional development of team members
Monitor customer satisfaction scores and proactively identify service improvement opportunities and team efficiencies
Act as the first point of contact for complex or escalated customer concerns
Monitor ClickHome workflows and milestone tracking to ensure accurate file progression
Maintain oversight of all customer touchpoints and communication triggers
Ensure all documentation is completed accurately and on time eliminating bottlenecks that impact progression or communication
Collaborate effectively with Drafting, Estimating, Permits, Site Supervisors, and other stakeholders

What we offer

Secure undercover parking
A welcome gift when you start – to make you feel at home
Competitive pay and flexible work options
A focus on your health and wellbeing – with multiple gym and health insurance discounts
Great retail deals – including travel, groceries, and more
Big savings on home builds, trades, suppliers and utilities
Ongoing learning through the CPG Academy, with mentoring and unlimited training
Opportunities to give back through our charity partners
Generous leave – including parental, volunteer, reservist and emergency services leave
Free wellbeing support for you and your family, including EAP and health coaching

Fulltime

Client Service Team Leader with Dutch

Location

Poland , Warszawa

Salary:

Not provided

Randstad

Expiration Date

August 31, 2026

Requirements

solid experience in a customer service environment with a proven track record of managing big teams
fluency in Dutch (min. C1) and English (min. B2) for seamless communication in an international team
strong coaching, communication, and people-development skills
experience working with KPIs, quality frameworks, and operational metrics
a strong problem-solving mindset and the ability to stay calm under press

Job Responsibility

managing a team of 15+ Client Services Specialists across phone, email, and case-handling channels
conducting regular 1:1s, coaching sessions, and supporting individual career growth
monitoring performance KPIs (SL, quality scores, productivity) and providing actionable feedback
supporting onboarding and training of new team members
coordinating daily operations with WFM and handling complex customer escalations
analyzing trends to recommend improvements to workflows and customer communication
contributing to cross-functional projects that enhance service delivery

What we offer

Employment contract (full time position)
Possibility of hybrid work (after onboarding 3 day from office, 2 days from home)
Annual bonus (based on performance)
Private medical package
Co-funding for sports or cultural cards
Co-funding for group life insurance
PPK pension plans

Fulltime

Manufacturing-Shared Service Team Leader

As a Team Leader within Share Service, you will be responsible for end-to-end ow...

Location

Taiwan , Tainan

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

More than 10 years of people leadership experience, with demonstrated success in leading technical teams
Experience managing a team of 5 or more engineers
More than 5 years of experience in tool, equipment, or manufacturing-related management environments
Hands-on experience in automation, digitalization, or system-driven improvement projects is strongly preferred
Solid understanding of automation concepts, system integration, or data-driven process improvement
Proficient in Microsoft Office tools (PowerPoint, Excel, Word)
Strong planning capability, including schedule planning, pipeline thinking, and prioritization
Six Sigma training and proven experience applying structured improvement methodologies in real cases
Bachelor's degree or above in Engineering or a related technical field

Job Responsibility

Lead, coach, and develop a team of engineers, ensuring clear role ownership, capability growth, and engagement
Allocate resources effectively to meet business priorities across NPI and HVM activities
Act as the end-to-end accountable owner for your scope, from planning through execution and continuous improvement
Drive automation initiatives to improve efficiency, reliability, and standardization in tool management and related processes
Collaborate closely with cross-functional stakeholders (manufacturing, engineering, logistics, quality) to achieve target performance
Plan, manage, and control budgets within your responsibility
Demonstrate strong self-reflection, actively seek feedback, and continuously adapt your leadership approach
Embrace complexity and change, analyze problems from different perspectives, and propose innovative, data-driven solutions

Fulltime

IT Service Team Leader

We are seeking an IT Service Team Leader to lead the delivery of high‑quality 1s...

Location

United Kingdom , London, Oxford

Salary:

Not provided

Gravita

Expiration Date

Until further notice

Requirements

3–5+ years' experience in IT support or service desk roles, including experience leading or mentoring others
Strong 2nd line support experience in a Microsoft‑based environment
Experience supporting users across multiple offices or locations
Experience in a professional services environment desirable
Strong knowledge of Microsoft 365, Windows, and Azure technologies
Excellent customer service and communication skills
Confident, approachable people leader with a hands‑on mindset
Well organised, proactive, and able to manage competing priorities
Calm and effective under pressure, particularly during incidents

Job Responsibility

Lead the daily IT service desk operations and support the business in understanding their roles and related processes
Manage, mentor, and develop IT Support Technicians
Ensure effective incident, request, problem, and resolution management
Act as an escalation point for complex or high‑impact issues
Monitor service performance, analyse trends, and implement improvements
Provide hands‑on 2nd line support where required
Support and administer a Microsoft‑centric environment
Support user onboarding and offboarding, device management, and application deployment
Apply ITIL‑aligned practices across incident, problem, and change management
Act as Incident Commander for major service outages, coordinating recovery and communications

What we offer

Support you on your own growth journey
Build a progression plan
Passionate about learning and development
Flexible working
Development support is extraordinary for a firm of our size

Fulltime

Customer Service Team Leader – Italian Market

You will be the driving force behind a passionate, customer-focused team serving...

Location

Carcavelos

Salary:

Not provided

Smartbox Group

Expiration Date

Until further notice

Requirements

Lead, coach, and inspire your team
Empower each team member to take ownership of their work and decisions
Conduct regular feedback sessions and 1:1s to support personal growth
Create a positive, inclusive and high-performing team environment
Monitor and maintain exceptional service levels
Handle escalations with empathy and creative problem-solving
Translate customer feedback into actionable insights to improve service delivery
Manage scheduling, workload distribution, and team KPIs
Collaborate with other market leaders and cross-functional teams to streamline workflows
Identify and implement process improvements that enhance both efficiency and experience

Job Responsibility

You will be the driving force behind a passionate, customer-focused team serving our Italian market team
You will lead with empathy, courage, and innovation, empowering your team to deliver outstanding experiences that reflect our company’s “Unbox” values
You will balance day-to-day team operations with strategic thinking, supporting individuals to reach their potential while ensuring our customers feel heard, valued, and delighted

Fulltime

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People & Service Team Leader

Job Description

Job Responsibility

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