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River Island Logo River Island · Sales

People & Service Manager

United Kingdom, Bluewater · Job Posted February 01, 2026
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Job Description

We're on the lookout for a superstar People & Service Manager to join the team. As a People & Service Manager, you will constantly strive to improve the customer journey through creating an engaged and motivated team who deliver exceptional customer service. Supporting the Store Leader to develop the team and maintain visual and operational standards, and in turn driving conversion, sales and KPIs.

Job Responsibility

  • Consistently deliver great service and role model this throughout the store team
  • Create a diverse and inclusive environment where all your store team feel valued
  • Create a wellbeing culture in store by being a direct line of communication for the store team
  • Confidently duty manage in all areas of the store operation including product and operations
  • Consistently delight customers through delivering the best customer journey across service, people, visual and operations
  • Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution
  • Empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making
  • Understanding of commercial tools and how to use to drive actions to support store performance
  • Support the Store Leader to deliver on store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID and people KPIs
  • Support the management of store operations, including compliance with health & safety standards

Requirements

  • Previous experience in retail management, with a focus on customer service and team leadership
  • Strong communication and interpersonal skills
  • Passionate about fashion and understand the importance of creating a positive shopping experience
  • Enjoy working collaboratively across the business
  • Proactive approach to problem-solving
  • Thrive in a fast-paced environment and adapt quickly to change
  • Proven track record of developing and inspiring teams

What we offer

  • Generous 50% staff discount & uniform allowance
  • Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through Reward Gateway
  • Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed
  • Support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment
  • Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding
  • Progression focus throughout Retail & Head Office
  • Support with upskilling skills through on the job training and qualifications
  • A generous bonus scheme & private pension plan
  • 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays
  • Option to buy additional holiday
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