People Service Intake and Transformation Lead

The People Service Delivery (PSD) team’s mission is to run the best people focused service delivery business in the industry. Leading with care and empathy, we develop efficient processes, systems, and programs. We aim to ensure employees feel heard and have the resources and support they need during the most important moments so they can do the best work of their careers. This People Service Intake and Transformation Lead plays a pivotal role on the People Services & Delivery (PSD) team. This position combines the core functions of service delivery, governance, and continuous improvement with strategic transformation and integration initiatives. We are looking for a candidate who is a proactive problem-solver who thrives in a time-sensitive environment, has proven experience with ambiguity, and can seamlessly shift between leading daily operations and driving high-impact, project-based work. This person does not need to have the “correct” answer to everything but, rather, should quickly drive the conversation toward a productive, programmatic solution. We’re looking for a hands-on, forward-thinking leader who isn’t afraid to roll up their sleeves and dig into the details to get the job done. You are highly adaptable, capacity to manage shifting priorities and operate effectively in a fast-paced, ambiguous, high-stakes environment.