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People Service Delivery & Oversight Lead

Ireland, Dublin · Job Posted January 22, 2026
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Job Description

Our People Services team is rapidly scaling, driving efficiency, and building a industry leading employee experience. We are looking for an experienced, high-impact People Service Delivery Lead to drive operational performance, manage critical vendor relationships, and lead complex programme execution for our EMEA. This is a fast-paced, 12-month contract role requiring a highly autonomous individual who can operationalize strategy, manage escalations effectively, and simplify complex global processes through a technical and data-driven approach. If you thrive on execution, enjoy optimizing end-to-end employee lifecycles, and possess technical fluency, this role is for you.

Job Responsibility

  • Own the quality and execution of core People service operations within your remit, ensuring all deliverables meet defined Service Level Agreements
  • Act as the primary escalation point for complex, high-risk, or executive-level service issues, driving rapid resolution and implementing preventative measures
  • Drive continuous improvement in key employee lifecycle processes (e.g., Onboarding, Offboarding, Internal Transfers) through process mapping, simplification, and standardisation
  • Define, manage, and continuously monitor regional tiered service health and performance via dashboards, reporting, and insights
  • Lead and execute complex, cross-functional People Operations programmes, such as system implementations, policy rollouts, or operational readiness for new business expansion
  • Apply programme management principles (scoping, tracking, risk mitigation) to deliver projects on time, operating with high agility to adapt to shifting business priorities
  • Provide robust oversight and governance for third-party HR service providers and vendors (e.g., Business Process Outsourcing partners, background check providers)
  • Conduct regular service reviews, manage compliance, and identify opportunities for optimisation and cost efficiency across vendor service lines

Requirements

  • 6+ years of progressive experience in People/HR Service Delivery, Shared Services, or Global Operations within a multinational, fast-paced organization
  • Proven expertise in managing end-to-end employee lifecycle operations (Onboarding, Offboarding, Movement, Employee Data Management)
  • Demonstrated experience managing and provide oversight for third-party vendors
  • Proven experience in escalation management and operational problem-solving, with a track record of driving issues to resolution
  • Practical Knowledge of Programme/Project Management methodologies and tools

Nice to have

  • Experience working with and optimising major HRIS systems (e.g., Workday,) and Service Management tools (e.g., Salesforce CRM)
  • Technical Fluency: A proven track record of leveraging technology, automation, and data to simplify processes and improve operational efficiency (e.g. experience with AI/automation tools)
  • Experience operating in a high-growth, agile environment where priorities and structures are frequently evolving
  • PMP, Prince2 or equivalent certification is a plus
  • Experience in technology, software, or similarly sectors is advantageous
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